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One Hit Wonder
February 4, 2022
Answered

Why does Chromecast not work?

  • February 4, 2022
  • 111 replies
  • 4388 views

I am trying to cast to my Chromecast on Nvidia Shield. It starts up and then stops with a message that someone else must be listening. There is no one else. Why doesn't casting work?

 

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Best answer by Yula

Hello everybody, unfortunately no news yet. 

Please send an email to our Support here: 

https://support.deezer.com/hc/en-gb/requests/new

They will add you to the list of affected users and you will receive an email when the problem is solved! 

 

111 replies

Guitar Hero
March 5, 2022

Still no fix?

Rising Star
March 5, 2022

Still no fix?

I tried yesterday evening and I still had the issue

Rising Star
March 6, 2022

In this period I’m checking chromecast integration with Spotify and I have to say that work very fine.

I can control my queue and I can add more song to the queue. And very important, I never lost connection between app and devices.

with deezer all of this it’s impossible and I always lost the connection, also for the devices that at moment work with deezer.

 

Rising Star
March 18, 2022

Received the message from Deezer that they will not fix it. End of story… we changed to Spotify. Works perfectly! 

Placido09
Hitmaker
Hitmaker
March 18, 2022

What? Unbelievable!!! Instead of improving its services, Deezer is totally degrading it. No moving forward, many shortcomings that no one can address. My patience has reached its peak and I'm off to Tidal, which is better at many things. farewell. Bye. Big disappointment.

Crazy about music
March 18, 2022

@Nussie800 

Please name the exact source of this statement!

Rising Star
March 18, 2022

Received the message from Deezer that they will not fix it. End of story… we changed to Spotify. Works perfectly! 

Are you sure. I talk about this issue yesterday with help center. They said me that are working on the problem. 

did Help center say you that they stop to work to this issue?

Rising Star
March 18, 2022

Received the message from Deezer that they will not fix it. End of story… we changed to Spotify. Works perfectly! 

Are you sure. I talk about this issue yesterday with help center. They said me that are working on the problem. 

did Help center say you that they stop to work to this issue?

They are working on it… and hoping someday it will be fixed. But this will not be in the near future. In our case they put the blame on Harman Kardon. That is not the case. So in the end Deezer was so honoust to wish me will and maybe in the future someday sometime when Deezer will eventually fix it….then we will think about it to return to Deezer. The only reason for us would be that Spotify only has mainstream artists, Deezer has more the alternative music. But more and more artists are to be found on Spotify so for now we changed to a free Deezer account to play ‘on the road’ and Spotify at home. Hope this answers your question. 😊

Rising Star
March 18, 2022

@Nussie800

Please name the exact source of this statement!

Deezer Support

March 18, 2022

@Nussie800 

First you write this:

“Received the message from Deezer that they will not fix it.”

then that

“They are working on it… and hoping someday it will be fixed.”

 

I have now started an inquiry myself, since obviously subjective interpretations are being transformed into facts. :expressionless: