Why does Chromecast not work?

Hi. My LG WK7 speaker with built-in Google Assistant (cast firmware version 1.36.157053) no longer plays any music from Deezer. I ask it to play music, it says it will, and then nothing happens. This has been the case since about February this year. Before then it was fine. Is this a Deezer problem? Thanks. 

I've already answered these questions but will do so again…

1st Chromecast device: Chromecast (1st gen)  —  Firmware version 1.36.157768

I believe it's been on this firmware version since last fall

​​​​​​2nd Chromecast device: Chromecast Audio, Cast firmware: 1.56.281627

I think the firmware version was updated around the beginning of the year. It was in this version before casting stopped working. 

Both are Google-branded dongles, not built into something else. 

No error message, it just never connects and times out trying after maybe 30 seconds. 

Deezer version 7.0.2.75 on Android 12 (although it stopped working maybe 3 months and several releases ago at this point). Casting from Deezer web on both Windows 10 and Ubuntu 20.04 doesn't work either. The message that comes up there after timing out is "Unable to cast www.deezer.com.", then after 1 minute "Failed to cast. Please try again". My phone, computers and other devices can cast to these devices using every other app, it's only Deezer casting that doesn't work. 

Because casting via web doesn't work anymore either I have to assume this is a back-end issue and not related to the Android app itself.

Thanks everybody!!

Good news, we were able to reproduce and identify the bug, so our teams are working on it :) 

Hi Yula, any update here?

As an update to my question, I can confirm that after installing the latest Deezer update (7.03.43) this morning, my Chromecast Audio works once again. However, my Gen 1 Chromecast (cast firmware: 1.36.159268) still doesn't work. The symptoms are the same as before - Deezer app says it's connecting, just a few more seconds, then times out after 60 seconds. The Chromecast appears to be triggered, but the screen stays black and Deezer doesn't start on it. It too times out and reverts to its screen saver after about a minute. 

@Yula Can you please get an update from the developers on this?

Thank you so much @Rick P.

I have shared it with our developers. 

To whom it concerns, I have no issues casting to a Chromecast Audio from the Deezer Android app, most recent updates on both devices.

I just installed the latest version this morning. It's still not working with my Gen 1 Chromecast...

And still nothing working with my Harman Kardon speakers. This is ridiculous, I had the bad idea to purchase a one year family subscription, and I can't use it for 3 months. Needless to say that I will never spend a cent on Deezer for the rest of my life. 

Do you have any news!!!!!!! It’s past another month! It’s not possible.

You have to give us free pass until you don’t fix!