One Hit Wonder

Answered

Why does Chromecast not work?

Forum|Forum|4 years ago
February 4, 2022
111 replies
4388 views

I am trying to cast to my Chromecast on Nvidia Shield. It starts up and then stops with a message that someone else must be listening. There is no one else. Why doesn't casting work?

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Best answer by Yula

Hello everybody, unfortunately no news yet.

Please send an email to our Support here:

https://support.deezer.com/hc/en-gb/requests/new

They will add you to the list of affected users and you will receive an email when the problem is solved!

Show previous replies

Placido09

Hitmaker

My annual subscription is over and I haven't renewed it. I'm willing to forgive Deezer for many shortcomings and basically zero progression, but if I can't even stream it, then it's useless to me.

Crazy about music

K

kid-a78

Rising Star

Deezer closed my subscription!

They don’t give me a free pass until they fix the bug. But they close my subscription!!!!!!!

I can’t believe!

Superschlumpf

Deezer "Sonos Master" Legend

Deezer closed my subscription!

They don’t give me a free pass until they fix the bug. But they close my subscription!!!!!!!

I can’t believe!

Please contact the support team. They will check it and tell you if there’s a reason like for example a payment problem.
https://support.deezer.com/hc/en-gb/requests/new

[he/him] Deezer is music, but Deezer and Sonos is party !

K

kid-a78

Rising Star

Deezer closed my subscription!

They don’t give me a free pass until they fix the bug. But they close my subscription!!!!!!!

I can’t believe!

Please contact the support team. They will check it and tell you if there’s a reason like for example a payment problem.
https://support.deezer.com/hc/en-gb/requests/new

I solved with support team

Now i will wait that dev team will fix the bug

K

kid-a78

Rising Star

Hi @Yula ,

do you have any news about the fix?

Thank you

D

distantdave

Roadie

Same issue for me. All my Google home speakers working fine but my LG WK7 which has Gen 1 cast firmware doesn't work. It says "ok playing (insert band name) on Deezer", then nothing happens

D

distantdave

Roadie

@Yula

Interestingly if I set the default speaker for my LG WK7 speaker to another speaker (just using the LG for voice commands and the other speaker to actually play the music) it works. Definitely seems to be an issue with some devices on gen 1 cast firmware

Yula

Deezer Staff

Hey @kid-a78, I am so sorry but we still don’t have any news on this fix! :(

(She/her) add your pronouns to your signature!

K

kid-a78

Rising Star

Hey @kid-a78, I am so sorry but we still don’t have any news on this fix! :(

it’s not possible…...

K

kid-a78

Rising Star

@Yula

Interestingly if I set the default speaker for my LG WK7 speaker to another speaker (just using the LG for voice commands and the other speaker to actually play the music) it works. Definitely seems to be an issue with some devices on gen 1 cast firmware

I think that you will not have answer at your problem.

I ask help to deezer about this issue from January and for now there is the same problem. All other service work fine

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