Why does Chromecast not work?

Forum|Forum|4 years ago
February 4, 2022
111 replies
4388 views

I am trying to cast to my Chromecast on Nvidia Shield. It starts up and then stops with a message that someone else must be listening. There is no one else. Why doesn't casting work?

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Best answer by Yula

Hello everybody, unfortunately no news yet.

Please send an email to our Support here:

https://support.deezer.com/hc/en-gb/requests/new

They will add you to the list of affected users and you will receive an email when the problem is solved!

Show previous replies

Renne

Rising Star

Hello everybody! :hugging:

This was reported but unfortunately I have not heard back from the development team. I have follow everyone in this post. :pray_tone3:

Can you please send me a Private message with your user ID and the devices you cast to and from. I will relaunch the report with your information.

:bangbang: Please do not share the info on your account on this thread

Hi @Yula , I tried my best but couldn't figure out how to send a private message here?

You can click here: @Yula then in the next page you can click on button to send message

Thanks @kid-a78 . Strange: if I just click that, a pop-up screen briefly opens but quickly redirects to Yula's community member page where I can't see an icon for sending a message. But if I long-press that, a pop-up opens instead, where a send message icon does exist. This is a mobile Firefox browser, maybe that's doing things incorrectly.

Regardless, @Yula : when I try to send a message to you, I get a note that “This member can only receive messages from members they are following.”

K

kid-a78

Rising Star

Do you have any news? I still have problems. It’s not possible

K

kid-a78

Rising Star

For your information I think that Unfortunately Deezer dev don't work at the problem in this moment.

I'm very disappointed 😞

Placido09

Hitmaker

Yula, can you please tell us what the situation is regarding the Chromecast fix? It is now the 14th day that the function has ceased to function. For example, for me, it is the only way to take full advantage of hifi quality and that is why I subscribed to Deezer. Now I'm paid for something that doesn't work and I can't use it. Can you please tell us all how much longer we have to wait?

Crazy about music

Placido09

Hitmaker

So I got a message from Yula, saying that fixing Chromecast is not a priority at the moment.....what can I say....We should ALL send an email to the support team to give it priority..!!!!!!!!

Crazy about music

G