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One Hit Wonder
February 4, 2022
Answered

Why does Chromecast not work?

  • February 4, 2022
  • 111 replies
  • 4388 views

I am trying to cast to my Chromecast on Nvidia Shield. It starts up and then stops with a message that someone else must be listening. There is no one else. Why doesn't casting work?

 

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Best answer by Yula

Hello everybody, unfortunately no news yet. 

Please send an email to our Support here: 

https://support.deezer.com/hc/en-gb/requests/new

They will add you to the list of affected users and you will receive an email when the problem is solved! 

 

111 replies

Rockstar
July 5, 2022

At this point I wouldn’t hold out hope for a fix here. It’s not an app issue since installing old versions of the app doesn’t fix the problem, but a back-end / authentication issue between Deezer and Google. Since it doesn’t affect the majority of Deezer’s users I’m afraid aesthetic tweaks and quick-win new features will continue to be prioritized by a struggling development team over core functionality like HiFi device support, which is what I consider this to be.

Rising Star
July 8, 2022

@Yula 

Up

July 11, 2022

Deezer doesn't work withs googlecast audio devices since months.

  • Google Chromecast Audio 1.56.281627
  • Teufel Raumfeld Connector 1.28.102057

I canceled my subscription again.

Deezer worked yesterday/sometimes with

  • Google Chromecast Video 2. Gen.  1.56.275994

.. but that's not useful to hear with a Video Device with turned on TV

Rising Star
July 17, 2022

Hi,

now I would to say one thing.

At the beginning of this issue, I had a work around to use my pioneer speaker. I had to cast to group with speaker inside.

Good, NOW, from one week, also this possibility doesn’t work! Instead to fix the bug, Deezer worst the issue. Good Guys. That all for a paid service! 
 

@Yula 

Guitar Hero
July 17, 2022

I have been having this issue, as reported several times here, since February, with LG speaker. I have now had to buy a different speaker. Thanks for nothing Deezer, such poor service.

Rising Star
July 17, 2022

I have been having this issue, as reported several times here, since February, with LG speaker. I have now had to buy a different speaker. Thanks for nothing Deezer, such poor service.

@Yula 

Placido09
Hitmaker
Hitmaker
July 17, 2022

Why do you want to change the speaker, why not change the provider? Deezer isn't the only player on the market. I went to Tidal.

Crazy about music
Rockstar
July 17, 2022

Why do you want to change the speaker, why not change the provider? Deezer isn't the only player on the market. I went to Tidal.

How do you find Tidal to be compared to Deezer? Although I've been a subscriber since 2016 I'm thinking about moving on as well, since there's no point in having a HiFi service that I can't use.

Placido09
Hitmaker
Hitmaker
July 17, 2022

Deezer is certainly clearer and has better recommendations. That's the end of it. Tidal is cheaper, has Tidal connect, gapless, playlist folders and record labels information. If you learn to work with it, there's no reason to go back.

Crazy about music
Placido09
Hitmaker
Hitmaker
July 17, 2022

*I mean a clearer menu

Crazy about music