Skip to main content
Rising Star
June 8, 2022
Answered

photos

  • June 8, 2022
  • 30 replies
  • 348 views

I can't see the images/photos on my playlists and the tracks I have downloaded. Please assist.

    This topic has been closed for comments - the content may no longer be relevant or up-to-date, so please search for keywords so that you can find a newer post or look below for a direct link
    Best answer by Superschlumpf

    @Vanishree.Pillay 

    I‘m sorry… answering many posts at the moment and didn‘t remember you already gave the informations. 🙈

    Imho all this trouble has to do with the latest deezer update 7.0.5.56 that obviously is NOT compatible with Android 6.

    So for the moment i suggest going back to an older version by APK download. For me it works fine this way. 

    30 replies

    Rising Star
    June 11, 2022

    Thank you for your feedback, I appreciate it. I hope this issue can sorted. I really want Deezer the way it was. Not cool paying for a app that doesn't work. 

    Rising Star
    June 11, 2022

    Me again, LOL. Also tried to listen to the radio station, says it cannot load.

    Does yours also keep saying downloading?

    Superschlumpf
    Superuser
    Deezer "Sonos Master" Legend
    June 11, 2022

    Me again, LOL. Also tried to listen to the radio station, says it cannot load.

    Does yours also keep saying downloading?

    Haven’t tried downloads… but i‘m sure it’s identical behavior.

    In the meantime i use the older version installed from APK file and wait for Deezer fixing it with the next update. 

    [he/him] Deezer is music, but Deezer and Sonos is party !
    Rising Star
    June 11, 2022

    Thank you.

    Guitar Hero
    June 11, 2022

    @Superschlumpf,done with all the troubleshooting steps as mentioned here in the thread/faq's, I got the version 7.0.5.56 running on android 6, as what I read on the thread the current version is having a problem with the os. I guess I will be waiting for the dev's update. Please see photos for reference.

    Superschlumpf
    Superuser
    Deezer "Sonos Master" Legend
    June 11, 2022

    @maobb7 

    Thank you for your reply. 
    So we are in the same boat here. 😉

    Let‘s wait  for the devs to investigate the problem and hope the best. 

    [he/him] Deezer is music, but Deezer and Sonos is party !
    Guitar Hero
    June 12, 2022

    @maobb7

    Thank you for your reply. 
    So we are in the same boat here. 😉

    Let‘s wait  for the devs to investigate the problem and hope the best. 

    Oh to add up,when sharing music to other apps like I.G stories and messenger stories it says "an error occurred"

    Yula
    Deezer Staff
    Deezer Staff
    June 15, 2022

    Hello everyone! 

    Thanks @Superschlumpf for testing and helping! 

    It is indeed an issue that our teams are aware of and it’s under investigation. 

    Sorry about this, hopefully you will be able to see the beautiful artwork soon! 🤘🏽

    (She/her) add your pronouns to your signature!
    Rising Star
    June 18, 2022

    Good morning.

    Happy Saturday.

    Please can you have a look at my screenshot.  How do I stop the app from constantly downloading? My 2 playlists are downloaded so even if I am not connected to WiFi I can still listen to them.

    After the issue started now it just says downloading all day. It is draining my battery.  

    Please assist.

     

    Superschlumpf
    Superuser
    Deezer "Sonos Master" Legend
    June 18, 2022

    @Vanishree.Pillay 

    Are you sure, there is no other content you selected for downloading by mistake?

    Closing the app completely (not just put to background), restarting the phone and starting Deezer App again doesn’t help?

    May be you have to clear your cache, restart phone / app and start downloads again. 
    Last try would be reinstalling Deezer app. 

    [he/him] Deezer is music, but Deezer and Sonos is party !