• make sure you're connected to a wifi network
  
• uninstall Deezer
  
• clean your phone's cache
  
• remove the SD card
  
• turn off your phone
  
• reinstall Deezer
  
• open Deezer and download at least one album or playlist
  
• reinsert the SD card
  

I am having the same problem nothing will work 

Hello @RachHrnr57! 

Can you please reinstall the app and then re download your music? 

This is an issue we are aware of and our developers are on it! 

Hi, today my Deezer (premium family) is out of order, it doesn't work at all: no song or playlist can be played, both offline and on line.

Don't even think to suggest to disinstall end reinstall my Deezer: it contains thousands songs and the operation would take too long.

Best regards

Luca Busso 

Hi @Lucabu !

On which device you have problem and did you update Deezer app lately !?

And an addition to Nina her post:

Did you try to use Deezer on a different phone of computer? For example the website on a computer?

I always listen to my music by mobile (Samsung A40, Android).  By the way all worked perfectly till yesterday.

And it still doesn’t work? And are you able to listen to Deezer on a pc/Mac when using a browser instead of your phone?

And on your phone, can you see your account details?

Now I have disinstalled and re-installed Deezer on my phone, and it works again…

But it's not normal.

Regards

PS - On the PC all is working...

I agree, but I’m glad that it works now. Sometimes reinstalling an app can help.

Re installation worked beautifully for me on Note 20 ultra. Simple fix.

Nemműködik a yamaha rádiomon.  Be se enged lépni. 

Mi a baj?

Telepitett deezer aplikácio van a yamaha R-n602  es radiomon.  Meg se nyekken. 

A spotifi, amirenemvagyok előfizetve, teljessen jol működik.  

Váltani kéne?