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Crappy support for Chromecast

  • 27 September 2023
  • 49 replies
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I
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I'm using Android phone and Chromecast Audio to stream music to my home stereo. Chromecast support in Deezer is crappy and unreliable.

Often the connection is a hit-and-miss, sometimes works and sometimes not, and often requires several tries to get the connection going. No error or anything, just spinning the progress circle with "Only a few seconds left". 

Also happens if I try to cast from Deezer web player to Chromecast. Lately I haven't been able to connect that at all. 

Needless to say it all works with Spotify and SoundCloud without any issues. 

And the Deezer desktop app would not open at all on M1 Macbook... 

I wish Deezer would work, but this is really annoying. If anyone from support reads this, I can send more details if that would help to solve these issues.

 

 

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Best answer by Leonídia.Deezer 28 September 2023, 12:32

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B
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@leo - Yes, I’ve tried those procedures a number of times. Uninstall, re-download, log out, log back in, etc. Bug is still there for Chromecasting.

R
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I have - Deezer support for first generation Chromecast devices (including the casting hardware built into many AV receivers) is broken and I've given up on waiting on a fix. The solutions for Deezer users of first generation Chromecast hardware are replacing the hardware, switching streaming services or rolling back the Deezer app several years. At one point I posted on these forums which version, while slow, last worked. If I remember correctly it was from February or March of 2020. 

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I wanted to add that I’ve tried multiple different Chromecasts, both old and new. Same result.

R
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I wanted to add that I’ve tried multiple different Chromecasts, both old and new. Same result.

I have 3 Google TV devices - 2 Google dongles and a 2022 model Sony TV running Google TV that do work. My 1st generation Chromecast dongle and my Chromecast Audio dongle do not work and have not worked since 2020 - the connection is attempted and times out after 1 minute. All other apps (Plex, Tidal, Apple Music, Qobuz, YouTube, etc...) cast to them as expected. 

MrHaroldA
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Hi @Domagoj Hranjec @CristiS @MrHaroldA @bdsa @Rick P. did you try all the procedures described above?

Yes, and once you can connect to you Chromecast you lose all your queue manipulating options from “Play next” to “Add to queue” or random play.

This makes the Chromecast experience utterly useless.

The only way to cast is to cast the full audio of your device instead, but that also causes all notifications to go to your stereo blasting on full.

Long story short: the Chromecast support in Deezer sucks.

C
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@Leonídia.Deezer hi!

so you’re indicating some troubleshooting steps for android that say “the answer can be as simple as turning your phone off and on again. It's also worth logging out and logging back in to your account because this can help solve the majority of connection problems.” and “If you're having difficulties with the Deezer app and this article doesn't solve your problem, the best place to get help is through the Deezer Community.”.

clearly, the support is crappy as this thread is saying if these are the only solutions that a community manager is providing.

how come we didn’t think about turning the phone off and on or logging out?!? silly little old me!

and even if this would work, do you really think someone would do this several times a day or even daily for an app?!? this is not a solution, this is just plain lazy and disregarding the paying customer which i’m not starting yesterday as i’ve cancelled my subscription under these circumstances. i’m not paying for this “premium service”. i wouldn’t use it even if it were free.

thanks for the “support”!

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Casting still doesn't work. /6

awesomemac
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Hi @Domagoj Hranjec I’ve tried to cast from my Android phone with Deezer to my Google Nest and this works without any problems.

What does or doesn’t happen when you try to cast?

Leonídia.Deezer
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Hi @Domagoj Hranjec, thank you for your message.

Could you provide more details about the challenges you're encountering when attempting to cast?

Leonídia.Deezer
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Hi @Domagoj Hranjec @CristiS @MrHaroldA @Rick P. @bdsa just to reassure that I have run some test with an Android and iOS mobile phone casting to a Google Nest, Chromecast Dongle and Nvida box and with none of them I had issues casting.

Could you give more details:

  • video of the issue
  • OS version and Deezer version
  • Casting from mobile device or browser, do you have the same behaviour?
  • Share the step by step you do until you get the issue

Good always to highlight that both devices must be connected to the same network.

 

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@Leonídia.Deezer - I will try to get you a video or something. But I have to give you a heads up that the issues don’t appear right away, it’s after a few songs or interactions with the app that it shows up. Spend 30 minutes casting and playing different stuff on the Android app while casting. I’d be hard pressed that you won’t have issues. I do it daily and have always come across something that has made me have to reset the casting. I have to say that I’m casting to a Google Home, so I’m not sure if that makes a difference.

 

Deezer version - 8.0.3.151

OS - Android 14

I haven’t tried casting from the browser yet, so I’m not sure. I can try sometime.

After casting a playlist, switching to a different app or after playing a handful of songs, the UI is not able to control the casting anymore and keeps on the loading circle. Sometimes this comes from just a certain period of time, sometimes it’s from switching songs too much, sometimes it’s from interacting with the Android notifications bar to play/pause next/previous button. There’s multiple ways for this to happen.

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@Leonídia.Deezer - I tried to replicate the Chromecast issues but I wasn’t able to. So perhaps things got fixed since I last checked it out. Great work! 

J
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Looking at all the problems using Deezer with Chromecast, I'm not surprised I experience similar issues.

With either the Deezer app on my android mobile or the Deezer web player on my laptop, I'm trying to ‘chromecast’ to my hifi-set on an Argon Audio Solo streamer. At start it works fine, but after a while hick-ups occur followed by a crash.
I tried changing the Smart cache or the streaming-quality settings in the app without any result.

Is there any chance that this matter will be solved in +/- 1 month?

Another solution might be that Deezer-connect will be available on the Argon Audio Solo: is that an option in the near future?

If none of these options is possible, I suppose swithing to Spotify is the best alternative for me.

MrHaroldA
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Is there any chance that this matter will be solved in +/- 1 month?

Ehm, no. Not a chance. These problems have been around for years and years now, so they will probably remain here for way more years to come.

Have you seen the rebranding? That’s way more important (according to Deezer).

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Casting still doesn't work. /7
 

Same as always, screen gets dark and after about a minute it gets back to basic screen.

J
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Ha, I know the +/- 1 month is wishful thinking by me.

The rebranding is indeed great: I wonder why this 'screaming' webdesign was chosen and I thought a purple heart has another meaning.... 

Leonídia.Deezer
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Hi @Domagoj Hranjec @CristiS @MrHaroldA, I'm truly sorry to hear about your frustrating experience with Chromecast.

We understand how important this feature is, and it's disappointing that it has been problematic for such an extended period.

We recognise your concerns and share your disappointment that the problem was not resolved as quickly as we would have liked.

Your input is essential in helping us make necessary improvements.

Thank you for your understanding, and we hope to regain your trust in the future.

MrHaroldA
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Thank you for your understanding, and we hope to regain your trust in the future.

There’s an easy way to regain our trust, but you have been ignoring that for years now.

D
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Casting still doesn't work. /8

 

Also, my Deezer subscription went up by 29.6%.

D
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Casting still doesn't work. /9

 

J
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Still hick-ups and crashes with chromecast.....

D
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My provider disabled partner option. My subscription fee went 100% up.

Also…

Casting still doesn't work. /10

Leonídia.Deezer
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Hi @Domagoj Hranjec, I'm sorry to hear that you're having this problem with Chromecast.

Our team knows about it and is trying hard to fix it.

We don't know exactly when it will be fixed, but you can check this article about Chromecast.

Also, you can email our Customer Support. They can keep you updated on the progress.

We're sorry for any trouble this is causing you.

J
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This!! I have had this problem with Chromecast for years using the App with my Pixel 6 (updated to latest Android).  Either it takes forever to connect with the spinny wheel “almost there”, or after 4 or 5 songs the App gets disconnected and loses control of the stream so I have to go in to the Google Home app to stop it.  So bad I’m going to try Spotify.

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