One Hit Wonder

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Crappy support for Chromecast

Forum|Forum|2 years ago
September 27, 2023
54 replies
1799 views

I'm using Android phone and Chromecast Audio to stream music to my home stereo. Chromecast support in Deezer is crappy and unreliable.

Often the connection is a hit-and-miss, sometimes works and sometimes not, and often requires several tries to get the connection going. No error or anything, just spinning the progress circle with "Only a few seconds left".

Also happens if I try to cast from Deezer web player to Chromecast. Lately I haven't been able to connect that at all.

Needless to say it all works with Spotify and SoundCloud without any issues.

And the Deezer desktop app would not open at all on M1 Macbook...

I wish Deezer would work, but this is really annoying. If anyone from support reads this, I can send more details if that would help to solve these issues.

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Best answer by Leonídia.Deezer

Hi @Iskanje, I'm sorry to hear that you're experiencing this issue.
The problem with Chromecast is known, and our developers are actively working on a solution.
Unfortunately, we don't have an estimated timeframe for resolving this problem.
Nevertheless, I suggest you access this article on Chromecast.
I also advise you to send an email to our Customer Support here so they can link your case to the incident. You will receive an email as soon as the problem is resolved.
We apologize for the inconvenience you are currently experiencing.

Show previous replies

D

Domagoj Hranjec

Rising Star

Casting still doesn’t work.

Leonídia.Deezer

Community Manager

Hi @Domagoj Hranjec, to gain a better understanding of the situation, could you please record a video that demonstrates all the procedures you perform?

R

Rick P.

Rockstar

Nothing. Screen gets dark and after about a minute it gets back to basic screen.

I've had the same issue. Are you using an original Gen 1 or Gen 2 Google Chromecast dongle (one from before 2019 or so), Chromecast built into a receiver or a Chromecast Audio dongle? Deezer support for these broke with a Deezer update 2 or 3 years ago and was sort of fixed I think last spring, but has been hit or miss since then. I haven't tried casting to my older devices in awhile but the symptoms were the same and I have to wonder if support for them is broken again. My newer Google TV devices work fine.

D

Domagoj Hranjec

Rising Star

Nothing. Screen gets dark and after about a minute it gets back to basic screen.

Deezer support for these broke with a Deezer update 2 or 3 years ago and was sort of fixed I think last spring, but has been hit or miss since then.

This!

Unfortunately, support wasn’t great even before that, but that was a disaster period. I have Gen 1.

bdsa

Rising Star

I just wanted to say that I’m also experiencing this a lot. Hope to see a fix soon!

MrHaroldA

Rising Star

Chromecast support has been broken for years and years now, and they have been “working on it” for the same amount of years.

This is an issue from five(!) years ago, which is even marked as “not for now” because Deezer is incapable of fixing it.

I so wished I never joined Deezer. Now I’m stuck with this abomination of an app, which now even looks like purple crap.

D

Domagoj Hranjec

Rising Star

Casting still doesn’t work.

MrHaroldA

Rising Star

I suggest you access this article on Chromecast.

That article does not mention that you can’t manipulate your queue when casting. ‘Play next’ and ‘Add to queue’ are even removed from the interface to hist that inability.

If I would have known that before switching to Deezer, I would have never joined.

A

Anonymous

I wrote to customer support on this and their response was “We’re working on it” and just closed the ticket. 😠

D

Domagoj Hranjec

Rising Star

Casting still doesn’t work. /2

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