One Hit Wonder

Answered

Crappy support for Chromecast

Forum|Forum|2 years ago
September 27, 2023
54 replies
1799 views

I'm using Android phone and Chromecast Audio to stream music to my home stereo. Chromecast support in Deezer is crappy and unreliable.

Often the connection is a hit-and-miss, sometimes works and sometimes not, and often requires several tries to get the connection going. No error or anything, just spinning the progress circle with "Only a few seconds left".

Also happens if I try to cast from Deezer web player to Chromecast. Lately I haven't been able to connect that at all.

Needless to say it all works with Spotify and SoundCloud without any issues.

And the Deezer desktop app would not open at all on M1 Macbook...

I wish Deezer would work, but this is really annoying. If anyone from support reads this, I can send more details if that would help to solve these issues.

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Best answer by Leonídia.Deezer

Hi @Iskanje, I'm sorry to hear that you're experiencing this issue.
The problem with Chromecast is known, and our developers are actively working on a solution.
Unfortunately, we don't have an estimated timeframe for resolving this problem.
Nevertheless, I suggest you access this article on Chromecast.
I also advise you to send an email to our Customer Support here so they can link your case to the incident. You will receive an email as soon as the problem is resolved.
We apologize for the inconvenience you are currently experiencing.

Show previous replies

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Domagoj Hranjec

Rising Star

Casting still doesn't work. /3

C

CristiS

Roadie

i have pretty much the same issues mentioned in this thread on a b&o soundbar that works without any issues with other streaming services.

no timeline to solving this may just mean not continuing with the subscription.

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Domagoj Hranjec

Rising Star

Casting still doesn't work. /4

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Domagoj Hranjec

Rising Star

Casting still doesn't work. /5

Leonídia.Deezer

Community Manager

Hi @awesomemac thanks for your help here. I also have here a Google Nest and TV that I cast here and there, and after just a quick test, I can confirm it works in both devices from web and also iPhone and Android.

But like I said above @Iskanje we know that sometimes latency occurs when stream music via Chromecast.

On your post, you mention having issues with cast from your Android phone and web browser.

I would recommend the troubleshooting steps here for Android. For Web, try to clean cache and cookies, maybe use a different browser or consider using Incognito mode. See if that works.

Finally you also mention an issue on your desktop app in your Mac. Could it be related to some security pop up notification you get. Do you get any error message ?

Check please this article if it helps overcoming the issue - https://support.apple.com/en-gb/guide/mac-help/mchleab3a043/mac

Also you can try to install a older version just for test propose - https://www.deezer.com/desktop/download/artifact/win32/x86/5.30.610

About our link for Chromecast support not working, please try from here - https://support.deezer.com/hc/en-gb/articles/201330961-Google-Chromecast

Keep us updated about your experience @Iskanje .

Hi @Domagoj Hranjec @CristiS @MrHaroldA @bdsa @Rick P. did you try all the procedures described above?

bdsa

Rising Star

@leo - Yes, I’ve tried those procedures a number of times. Uninstall, re-download, log out, log back in, etc. Bug is still there for Chromecasting.

R

Rick P.

Rockstar

I have - Deezer support for first generation Chromecast devices (including the casting hardware built into many AV receivers) is broken and I've given up on waiting on a fix. The solutions for Deezer users of first generation Chromecast hardware are replacing the hardware, switching streaming services or rolling back the Deezer app several years. At one point I posted on these forums which version, while slow, last worked. If I remember correctly it was from February or March of 2020.

bdsa

Rising Star

I wanted to add that I’ve tried multiple different Chromecasts, both old and new. Same result.

R

Rick P.

Rockstar

I wanted to add that I’ve tried multiple different Chromecasts, both old and new. Same result.

I have 3 Google TV devices - 2 Google dongles and a 2022 model Sony TV running Google TV that do work. My 1st generation Chromecast dongle and my Chromecast Audio dongle do not work and have not worked since 2020 - the connection is attempted and times out after 1 minute. All other apps (Plex, Tidal, Apple Music, Qobuz, YouTube, etc...) cast to them as expected.