Crappy support for Chromecast

@Leonídia.Deezer hi!

so you’re indicating some troubleshooting steps for android that say “the answer can be as simple as turning your phone off and on again. It's also worth logging out and logging back in to your account because this can help solve the majority of connection problems.” and “If you're having difficulties with the Deezer app and this article doesn't solve your problem, the best place to get help is through the Deezer Community.”.

clearly, the support is crappy as this thread is saying if these are the only solutions that a community manager is providing.

how come we didn’t think about turning the phone off and on or logging out?!? silly little old me!

and even if this would work, do you really think someone would do this several times a day or even daily for an app?!? this is not a solution, this is just plain lazy and disregarding the paying customer which i’m not starting yesterday as i’ve cancelled my subscription under these circumstances. i’m not paying for this “premium service”. i wouldn’t use it even if it were free.

thanks for the “support”!

Casting still doesn't work. /6

Hi @Domagoj Hranjec I’ve tried to cast from my Android phone with Deezer to my Google Nest and this works without any problems.

What does or doesn’t happen when you try to cast?

Hi @Domagoj Hranjec, thank you for your message.

Could you provide more details about the challenges you're encountering when attempting to cast?

Hi @Domagoj Hranjec @CristiS @MrHaroldA @Rick P. @bdsa just to reassure that I have run some test with an Android and iOS mobile phone casting to a Google Nest, Chromecast Dongle and Nvida box and with none of them I had issues casting.

Could you give more details:

• video of the issue
• OS version and Deezer version
• Casting from mobile device or browser, do you have the same behaviour?
• Share the step by step you do until you get the issue

Good always to highlight that both devices must be connected to the same network.

@Leonídia.Deezer - I will try to get you a video or something. But I have to give you a heads up that the issues don’t appear right away, it’s after a few songs or interactions with the app that it shows up. Spend 30 minutes casting and playing different stuff on the Android app while casting. I’d be hard pressed that you won’t have issues. I do it daily and have always come across something that has made me have to reset the casting. I have to say that I’m casting to a Google Home, so I’m not sure if that makes a difference.

Deezer version - 8.0.3.151

OS - Android 14

I haven’t tried casting from the browser yet, so I’m not sure. I can try sometime.

After casting a playlist, switching to a different app or after playing a handful of songs, the UI is not able to control the casting anymore and keeps on the loading circle. Sometimes this comes from just a certain period of time, sometimes it’s from switching songs too much, sometimes it’s from interacting with the Android notifications bar to play/pause next/previous button. There’s multiple ways for this to happen.

@Leonídia.Deezer - I tried to replicate the Chromecast issues but I wasn’t able to. So perhaps things got fixed since I last checked it out. Great work! 

Looking at all the problems using Deezer with Chromecast, I'm not surprised I experience similar issues.

With either the Deezer app on my android mobile or the Deezer web player on my laptop, I'm trying to ‘chromecast’ to my hifi-set on an Argon Audio Solo streamer. At start it works fine, but after a while hick-ups occur followed by a crash.
I tried changing the Smart cache or the streaming-quality settings in the app without any result.

Is there any chance that this matter will be solved in +/- 1 month?

Another solution might be that Deezer-connect will be available on the Argon Audio Solo: is that an option in the near future?

If none of these options is possible, I suppose swithing to Spotify is the best alternative for me.

Is there any chance that this matter will be solved in +/- 1 month?

Ehm, no. Not a chance. These problems have been around for years and years now, so they will probably remain here for way more years to come.

Have you seen the rebranding? That’s way more important (according to Deezer).

Casting still doesn't work. /7
 

Same as always, screen gets dark and after about a minute it gets back to basic screen.