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One Hit Wonder
Iskanje
One Hit Wonder
September 27, 2023
Answered

Crappy support for Chromecast

  • September 27, 2023
  • 54 replies
  • 1799 views

I'm using Android phone and Chromecast Audio to stream music to my home stereo. Chromecast support in Deezer is crappy and unreliable.

Often the connection is a hit-and-miss, sometimes works and sometimes not, and often requires several tries to get the connection going. No error or anything, just spinning the progress circle with "Only a few seconds left". 

Also happens if I try to cast from Deezer web player to Chromecast. Lately I haven't been able to connect that at all. 

Needless to say it all works with Spotify and SoundCloud without any issues. 

And the Deezer desktop app would not open at all on M1 Macbook... 

I wish Deezer would work, but this is really annoying. If anyone from support reads this, I can send more details if that would help to solve these issues.

 

 

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    Best answer by Leonídia.Deezer

    Hi @Iskanje, I'm sorry to hear that you're experiencing this issue.
    The problem with Chromecast is known, and our developers are actively working on a solution.
    Unfortunately, we don't have an estimated timeframe for resolving this problem.
    Nevertheless, I suggest you access this article on Chromecast.
    I also advise you to send an email to our Customer Support here so they can link your case to the incident. You will receive an email as soon as the problem is resolved.
    We apologize for the inconvenience you are currently experiencing.



     

    54 replies

    Show previous replies
    Guitar Hero
    John van der Helm
    Guitar Hero
    January 25, 2024

    Ha, I know the +/- 1 month is wishful thinking by me.

    The rebranding is indeed great: I wonder why this 'screaming' webdesign was chosen and I thought a purple heart has another meaning.... 

      Leonídia.Deezer
      Community Manager
      Leonídia.Deezer
      Community Manager
      January 26, 2024

      Hi @Domagoj Hranjec @CristiS @MrHaroldA, I'm truly sorry to hear about your frustrating experience with Chromecast.

      We understand how important this feature is, and it's disappointing that it has been problematic for such an extended period.

      We recognise your concerns and share your disappointment that the problem was not resolved as quickly as we would have liked.

      Your input is essential in helping us make necessary improvements.

      Thank you for your understanding, and we hope to regain your trust in the future.

        MrHaroldA
        Rising Star
        MrHaroldA
        Rising Star
        January 26, 2024

        Thank you for your understanding, and we hope to regain your trust in the future.

        There’s an easy way to regain our trust, but you have been ignoring that for years now.

          Rising Star
          Domagoj Hranjec
          Rising Star
          February 11, 2024

          Casting still doesn't work. /8

           

          Also, my Deezer subscription went up by 29.6%.

          Rising Star
          Domagoj Hranjec
          Rising Star
          February 25, 2024

          Casting still doesn't work. /9

           

          Guitar Hero
          John van der Helm
          Guitar Hero
          March 13, 2024

          Still hick-ups and crashes with chromecast.....

          Rising Star
          Domagoj Hranjec
          Rising Star
          April 1, 2024

          My provider disabled partner option. My subscription fee went 100% up.

          Also…

          Casting still doesn't work. /10

          Leonídia.Deezer
          Community Manager
          Leonídia.Deezer
          Community Manager
          April 5, 2024

          Hi @Domagoj Hranjec, I'm sorry to hear that you're having this problem with Chromecast.

          Our team knows about it and is trying hard to fix it.

          We don't know exactly when it will be fixed, but you can check this article about Chromecast.

          Also, you can email our Customer Support. They can keep you updated on the progress.

          We're sorry for any trouble this is causing you.

            Roadie
            jbaardsnes
            Roadie
            April 22, 2024

            This!! I have had this problem with Chromecast for years using the App with my Pixel 6 (updated to latest Android).  Either it takes forever to connect with the spinny wheel “almost there”, or after 4 or 5 songs the App gets disconnected and loses control of the stream so I have to go in to the Google Home app to stop it.  So bad I’m going to try Spotify.

              Roadie
              Nicorng
              Roadie
              May 28, 2024

              Same here, stability with chromecast has been pretty terrible, and even broken on some of my connected speakers. Extremely frustrating, and it doesn’t seem to ever progress.

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