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Crappy support for Chromecast

  • 27 September 2023
  • 49 replies
  • 874 views
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49 replies

Leonídia.Deezer
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Hi @Domagoj Hranjec, I'm sorry to hear that you're having this problem with Chromecast.

Our team knows about it and is trying hard to fix it.

We don't know exactly when it will be fixed, but you can check this article about Chromecast.

Also, you can email our Customer Support. They can keep you updated on the progress.

We're sorry for any trouble this is causing you.

Leonídia.Deezer
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Hi @awesomemac thanks for your help here. I also have here a Google Nest and TV that I cast here and there, and after just a quick test, I can confirm it works in both devices from web and also iPhone and Android.

But like I said above @Iskanje we know that sometimes latency occurs when stream music via Chromecast.

On your post, you mention having issues with cast from your Android phone and web browser. 

I would recommend the troubleshooting steps here for Android. For Web, try to clean cache and cookies, maybe use a different browser or consider using Incognito mode. See if that works.

Finally you also mention an issue on your desktop app in your Mac. Could it be related to some security pop up notification you get. Do you get any error message ?

Check please this article if it helps overcoming the issue - https://support.apple.com/en-gb/guide/mac-help/mchleab3a043/mac

Also you can try to install a older version just for test propose - https://www.deezer.com/desktop/download/artifact/win32/x86/5.30.610

About our link for Chromecast support not working, please try from here - https://support.deezer.com/hc/en-gb/articles/201330961-Google-Chromecast

Keep us updated about your experience @Iskanje .

 

C
Rank

i have pretty much the same issues mentioned in this thread on a b&o soundbar that works without any issues with other streaming services.

no timeline to solving this may just mean not continuing with the subscription.

Leonídia.Deezer
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Hi @Domagoj Hranjec @CristiS @MrHaroldA @Rick P. @bdsa just to reassure that I have run some test with an Android and iOS mobile phone casting to a Google Nest, Chromecast Dongle and Nvida box and with none of them I had issues casting.

Could you give more details:

  • video of the issue
  • OS version and Deezer version
  • Casting from mobile device or browser, do you have the same behaviour?
  • Share the step by step you do until you get the issue

Good always to highlight that both devices must be connected to the same network.

 

B
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@Leonídia.Deezer - I will try to get you a video or something. But I have to give you a heads up that the issues don’t appear right away, it’s after a few songs or interactions with the app that it shows up. Spend 30 minutes casting and playing different stuff on the Android app while casting. I’d be hard pressed that you won’t have issues. I do it daily and have always come across something that has made me have to reset the casting. I have to say that I’m casting to a Google Home, so I’m not sure if that makes a difference.

 

Deezer version - 8.0.3.151

OS - Android 14

I haven’t tried casting from the browser yet, so I’m not sure. I can try sometime.

After casting a playlist, switching to a different app or after playing a handful of songs, the UI is not able to control the casting anymore and keeps on the loading circle. Sometimes this comes from just a certain period of time, sometimes it’s from switching songs too much, sometimes it’s from interacting with the Android notifications bar to play/pause next/previous button. There’s multiple ways for this to happen.

D
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Casting still doesn't work. /8

 

Also, my Deezer subscription went up by 29.6%.

D
Rank
Userlevel 1
Badge

Casting still doesn't work. /5

Leonídia.Deezer
Rank
Userlevel 7
Badge +5

Hi @awesomemac thanks for your help here. I also have here a Google Nest and TV that I cast here and there, and after just a quick test, I can confirm it works in both devices from web and also iPhone and Android.

But like I said above @Iskanje we know that sometimes latency occurs when stream music via Chromecast.

On your post, you mention having issues with cast from your Android phone and web browser. 

I would recommend the troubleshooting steps here for Android. For Web, try to clean cache and cookies, maybe use a different browser or consider using Incognito mode. See if that works.

Finally you also mention an issue on your desktop app in your Mac. Could it be related to some security pop up notification you get. Do you get any error message ?

Check please this article if it helps overcoming the issue - https://support.apple.com/en-gb/guide/mac-help/mchleab3a043/mac

Also you can try to install a older version just for test propose - https://www.deezer.com/desktop/download/artifact/win32/x86/5.30.610

About our link for Chromecast support not working, please try from here - https://support.deezer.com/hc/en-gb/articles/201330961-Google-Chromecast

Keep us updated about your experience @Iskanje .

 

Hi @Domagoj Hranjec @CristiS @MrHaroldA @bdsa @Rick P. did you try all the procedures described above?

J
Rank

Looking at all the problems using Deezer with Chromecast, I'm not surprised I experience similar issues.

With either the Deezer app on my android mobile or the Deezer web player on my laptop, I'm trying to ‘chromecast’ to my hifi-set on an Argon Audio Solo streamer. At start it works fine, but after a while hick-ups occur followed by a crash.
I tried changing the Smart cache or the streaming-quality settings in the app without any result.

Is there any chance that this matter will be solved in +/- 1 month?

Another solution might be that Deezer-connect will be available on the Argon Audio Solo: is that an option in the near future?

If none of these options is possible, I suppose swithing to Spotify is the best alternative for me.

D
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Still doesn’t work. I don’t get it, the Chromecast support has been flaky for years.

I
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Userlevel 2

The Chromecast link above does not work...

D
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Userlevel 1
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Casting still doesn't work. /3

awesomemac
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Userlevel 7
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Can you tell us what your experience is? What’s happening with your Chromecast when you are using it?

D
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Nothing. Screen gets dark and after about a minute it gets back to basic screen.

D
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My provider disabled partner option. My subscription fee went 100% up.

Also…

Casting still doesn't work. /10

D
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Userlevel 1
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Casting still doesn't work. /6

awesomemac
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Userlevel 7
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Hi @Domagoj Hranjec I’ve tried to cast from my Android phone with Deezer to my Google Nest and this works without any problems.

What does or doesn’t happen when you try to cast?

Leonídia.Deezer
Rank
Userlevel 7
Badge +5

Hi @Domagoj Hranjec, thank you for your message.

Could you provide more details about the challenges you're encountering when attempting to cast?

J
Rank

Still hick-ups and crashes with chromecast.....

D
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Userlevel 1
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Casting still doesn't work. /4

 

D
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Userlevel 1
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Casting still doesn’t work.

D
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Userlevel 1
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Casting still doesn't work. /9

 

D
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Userlevel 1
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Casting still doesn’t work. /2

Leonídia.Deezer
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Userlevel 7
Badge +5

Hi @Domagoj Hranjec, to gain a better understanding of the situation, could you please record a video that demonstrates all the procedures you perform? 

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