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One Hit Wonder
Nov 9, 2017 10:22 PM UTC

Closing app music keeps playing in the background

When closing the app down the music i am playing still plays in the background so i then have to open the app again, pause the song and then shut the app. It never used to do this...any ideas??

66 replies

Flo.Deezer
Ultimate Superstar
Ultimate Superstar
Jan 8, 2019 2:07 PM UTC
Hi @Wa-Ray if you just pause the song and then close the app is that not helping? Are you unable to close the app at all?
Roadie
Jan 14, 2019 2:53 AM UTC
I am a new user to Deezer and subscribed for a family package.

We installed the apps on our Android phones and immediately found that there is quit button on the app.

This is extremely annoying and intrusive and falls in the category of SPAM.

If I want to quite an app, I should be able to do so by clicking a cross or swiping it. The way all the other apps works.

On my Note 5, it is the easiest to get out of it by opening the app browser and kill it there.

On the newer phones however, this trick for some reason does not work cleanly.

For starters then. Why does this app not at least have it's own quit button like all other apps?
Rudi
Ultimate Superstar
Ultimate Superstar
Jan 15, 2019 12:08 PM UTC
Hi there @Koosjr

Please check the tips above which should help as a workaround. Our devs are also looking into this 😉
Guitar Hero
Nov 27, 2019 2:09 PM UTC

last week my phone got some updates (i dont know if deezer was included) and now im facing this problem.

 

before the updates, when opening the app list and swiping deezer app away, music would stop as the app was closed in the process (or looked like closed).

 

now, music persists even after swiping the deezer app away. 

 

if i perform this action, i want the app to close completely, i dont want it playing on background. i want it closed, memory freed for something else, no confirmations, nothing else’happening. for playing in background, i just minimize it. 

 

all the other apps act liken this unless i permit them. deezer dont even ask for my preferences and havent seen a settings tab for that yet.

 

swiping away an app from the running apps list is a practical way to close apps fast when you need it and since deezer has no quit/close button, ive used the swiping away operation to close it., now, even that is being denied.

 

could you please instruct me how to proceed to get it working properly?

Rudi
Ultimate Superstar
Ultimate Superstar
Nov 28, 2019 3:34 PM UTC

Hi there @xdiegox 

Sorry about that. Have you tried reinstalling our app to see if it helps? Also, please let me know which version you've got.

Guitar Hero
Nov 29, 2019 2:43 PM UTC

uninstalled and reinstalled, didnt work.

its android app v6.1.15.86. 

 

i dont know what other information you would need… im using a xiaomi redmi note 7 phone, it has it own launcher, the miui (vers. global 11.0.4) and the deezer app is also called TIM Music since its a free service provided by my phone/internet data package.

Rudi
Ultimate Superstar
Ultimate Superstar
Dec 4, 2019 11:08 AM UTC

Hi there again @xdiegox 

Thank you for your patience and for the information provided. I've passed it all to our devs for investigation - I believe this is a known issue for that OS version.

Guitar Hero
Dec 11, 2019 5:01 PM UTC

thank you.

 

Hitmaker
Jan 2, 2020 4:58 PM UTC

Hello, 


I’m experiencing the exact same behaviuor on my Android phone (Xiaomi Mi 9T with MIUI 11). I’ve been using Deezer on my iPhone for years now, and I’m very used to closing excess applications every so often, which always immediately stopped Deezer from playing music. This immediately struck me, since after moving to Android, Deezer continues playing in the background without any way to stop it - other than starting the app again, pausing music and closing it again. There is a Deezer bar in the notification area, but it doesn’t react to button presses. Super annoying especially if I want to stop it quickly.

 

 

Thanks in advance

Rudi
Ultimate Superstar
Ultimate Superstar
Jan 6, 2020 3:32 PM UTC

Thanks for reporting it to us @Iliachenvaar we'll pass the feedback on to our devs :thumbsup_tone2: