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Closing app music keeps playing in the background

  • 9 November 2017
  • 61 replies
  • 10890 views


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61 replies

uninstalled and reinstalled, didnt work.

its android app v6.1.15.86. 

 

i dont know what other information you would need… im using a xiaomi redmi note 7 phone, it has it own launcher, the miui (vers. global 11.0.4) and the deezer app is also called TIM Music since its a free service provided by my phone/internet data package.

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Hi there again @xdiegox 

Thank you for your patience and for the information provided. I've passed it all to our devs for investigation - I believe this is a known issue for that OS version.

thank you.

 

Hello, 


I’m experiencing the exact same behaviuor on my Android phone (Xiaomi Mi 9T with MIUI 11). I’ve been using Deezer on my iPhone for years now, and I’m very used to closing excess applications every so often, which always immediately stopped Deezer from playing music. This immediately struck me, since after moving to Android, Deezer continues playing in the background without any way to stop it - other than starting the app again, pausing music and closing it again. There is a Deezer bar in the notification area, but it doesn’t react to button presses. Super annoying especially if I want to stop it quickly.

 

 

Thanks in advance

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Thanks for reporting it to us @Iliachenvaar we'll pass the feedback on to our devs :thumbsup_tone2:

This has been happening for 2 years and no fix? The fact I need to go into Settings > Apps > Deezer to close this app is ridiculous. Pausing the music and closing the app in the cascade screen isn't closing it as it is still active in the background and still needs to be force stopped. Just pausing the music and hiding the app doesn't mean the app has been closed.

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We know it can be frustrating @Rooleyrools - thank you for your patience and understanding. I'll be passing your feedback on as well, in the hope that a solution is prioritised.

Hello,

On my Android (Samsung A40), the Deezer app is still playing music even when I explicitly close the app. I must reopen the app and stop the player. This is quite annoying since I'd expect the app to shut down on close. Is there a way to do this ? An option or parameter ? Thanks.

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Hi there @Zoé.Scudeller 

Thanks for reporting this to us. At the moment on some Android models, this is the behaviour of the app, there's no option to change. Please stop the player for the time being, and I'll be passing your comments to our devs so that they can look into it :thumbsup_tone2:

need close button on android. can,t exit.

Want to stop from background.

Userlevel 7
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Thanks for the feedback, as Rudi mentioned, this is for now the behaviour of the app. We’ll be passing your feedback to our teams.

Hello. I am new to Deezer but have been streaming Spotify for years. When you close Spotify  by swiping it off the screen, the music stops. Same with Tidal. Why is Deezer not doing this? I should not have to force stop the app to stop it from playing mujsic. Very annoying. So much so, I lasted just 4 days with Deezer before cancelling my trial subscription. Please fix and I will return.

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Copy that @solman saw that you replied here too. Feedback noted!

Take care!

This issue has been more than 3 years and its not fix. Am having the same issue, I have really joined Deezer but this is one fact why I have end my subscription. 

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Apologies you feel that way @Ranaz.116 

We'll pass your comments on, have a great week!

3 years and still a problem.seriously! Its 2021. You should be able to close the app, by now. Deezer needs to catch up to the rest of the tech world. Even though a free app, I will be listening to music witha different provider.

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Thanks for the feedback @Holly O we appreciate it.

If there are any developments on this anytime soon, this topic will be updated. Take care!

Yep, 3 years and still not fixed

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Just replied to you on another topic @albonista yes, indeed. We have some limitations which stop us from doing this, but like I said, it's on our radar.

Is this still not fixed?

I'm having the same problem, the app is still playing when I close it.

Are the Devs just incompetent or have you hired some developers who used to make ransomware?

This has just started happening to me and I'm fuming about it.

I use Deezer in my car (a lot) and stopping the music by closing the app has been the quickest and most simple and effective task for me with minimal process.

I now have to close the app and then access my notification bar to actually stop the music, because my screen won't stay on, and the app drops into memory meaning I have to activate my device with my fingerprint, call up the app from task and dismiss it from memory and then swipe down from the top of my device to find it in my notification bar and swipe right to shut it down completely.

This is incredibly dangerous for driving and I am sorry to say but only an idiot would think this is a great feature. Yes I'm angry, you are making things dangerous by adding pointless processes that add unnecessary steps to closing the app.

 

Was this tested with users? Why does it seem as though no thought is given for users who utilise the service whilst driving. Not all of use have modern cars with built in entertainment systems.

Who decided that this was a clever idea??

I'm seriously considering finding a different service because this is now the second issue I have discovered that affects drivers and puts people at risk.

 

Apologies for the tone of my response but you have a duty to provide a safe service and for me this is far from safe and needs addressing straight away.

 

Be aware that if a vehicle is running (engine switched on and static) in the UK it is illegal to even touch a mobile device.

 

If the phone is plugged in to charge and playing music, there should be an option for the screen to stay on allowing the app to constantly display the service minimising the need to even touch the mobile device,

A toggle switch should be located in settings to switch it on or off....

And then to stopping the app should be as simple as selecting the square and swiping the app away, as we have always been able to do in the past.

 

 

 

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Same here. Samsung Galaxy S8. Just began to see the problem.

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I am trying to understand the issue. On my iPhone when I minimize my Deezer the tunes keep playing. I have to do an extra swipe to actually close the app, at which point the music stops. To my way of thinking, this is how it should be? I want to keep hearing music while I check other apps. In my car I merely press pause in my Apple CarPlay screen. I would be pissed if my music stopped when I mimimize the app. Or am I missing something?

Userlevel 5
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I am trying to understand the issue. On my iPhone when I minimize my Deezer the tunes keep playing. I have to do an extra swipe to actually close the app, at which point the music stops. To my way of thinking, this is how it should be? I want to keep hearing music while I check other apps. In my car I merely press pause in my Apple CarPlay screen. I would be pissed if my music stopped when I mimimize the app. Or am I missing something?

Yes, you’re missing something. People (including me) were complaining that after we swipe the app closed, the music constinues to play. The solution seems to be to disable certain notifications in the app (Android) and to make sure to pause the music before swiping.

Userlevel 4
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I am trying to understand the issue. On my iPhone when I minimize my Deezer the tunes keep playing. I have to do an extra swipe to actually close the app, at which point the music stops. To my way of thinking, this is how it should be? I want to keep hearing music while I check other apps. In my car I merely press pause in my Apple CarPlay screen. I would be pissed if my music stopped when I mimimize the app. Or am I missing something?

Yes, you’re missing something. People (including me) were complaining that after we swipe the app closed, the music constinues to play. The solution seems to be to disable certain notifications in the app (Android) and to make sure to pause the music before swiping.

But I think that is the point, I do not want to stop the music unless I swipe twice?

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