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One Hit Wonder
Nov 9, 2017 10:22 PM UTC

Closing app music keeps playing in the background

When closing the app down the music i am playing still plays in the background so i then have to open the app again, pause the song and then shut the app. It never used to do this...any ideas??

66 replies

Guitar Hero
Dec 12, 2017 9:15 AM UTC
OK thanks
Anja
Deezer Staff
Deezer Staff
Dec 14, 2017 10:17 AM UTC
@Eli.Benyamini is you question answered or do you still have the issue you mentioned first after you closed the app?
Guitar Hero
Dec 14, 2017 10:18 AM UTC
Not completly
Anja
Deezer Staff
Deezer Staff
Dec 15, 2017 1:25 PM UTC
So is Deezer still playing music after you completely shut down the app?
One Hit Wonder
Jul 26, 2018 12:51 PM UTC
Apparently this is a "Feature" After becoming frustrated with the app on my Galaxy S8 I contacted support and they said the designed way to stop music is to pause. Which is silly... then there is now way to shut down the app. The notification panel doesnt allow a stop or close. And as stated above if you force stop the app while music is streaming the audio continues to play and you have to restart your phone. Might be time to go back to Spotify if they don't resolve some of these issues soon. If you are in a smart connected home with Google Home or ChromeCast there is no way to stop the app from casting now through the app itself as well.
Roadie
Nov 3, 2018 2:28 PM UTC
Hi! Same problem here. Can NOT close the app on android. Cant find no EXIT button either. VERY BAD !! had to restart the phone to get it to stop. ( Samsung A8 )

Uninstalled the whole app....
Rafael.
Ultimate Superstar
Ultimate Superstar
Nov 3, 2018 9:36 PM UTC
Are you guys talking about the Android "close all" feature? Unfortunately isn't something we can't change as this is a Android feature, but we are happy to pass the feedback on to our devs 😉 Please confirm if is this what you mean.
Roadie
Nov 22, 2018 9:28 AM UTC
This is such a pain!!
It was never an issue until I updated the software on my Samsung A5 last week; seriously considering cancelled my subscription and going back to Spotify!
It's not ok that it doesn't close when you "close all apps" and having to restart the phone each time is not realistic.

Is this being resolved?
Roadie
Nov 22, 2018 12:45 PM UTC
Are you guys talking about the Android "close all" feature? Unfortunately isn't something we can't change as this is a Android feature, but we are happy to pass the feedback on to our devs 😉 Please confirm if is this what you mean.


Yes!!!

"Close All Apps" worked until the latest software update (mine anyway).
Whatever the issue is, it needs to be addressed for your App.
Roadie
Jan 5, 2019 2:02 AM UTC
Seems ridiculous but the only way is to restart the phone!