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One Hit Wonder
Nov 9, 2017 10:22 PM UTC

Closing app music keeps playing in the background

When closing the app down the music i am playing still plays in the background so i then have to open the app again, pause the song and then shut the app. It never used to do this...any ideas??

66 replies

Roadie
Jan 22, 2020 4:12 PM UTC

This has been happening for 2 years and no fix? The fact I need to go into Settings > Apps > Deezer to close this app is ridiculous. Pausing the music and closing the app in the cascade screen isn't closing it as it is still active in the background and still needs to be force stopped. Just pausing the music and hiding the app doesn't mean the app has been closed.

Rudi
Ultimate Superstar
Ultimate Superstar
Jan 26, 2020 5:37 PM UTC

We know it can be frustrating @Rooleyrools - thank you for your patience and understanding. I'll be passing your feedback on as well, in the hope that a solution is prioritised.

Roadie
Mar 29, 2020 9:18 AM UTC

Hello,

On my Android (Samsung A40), the Deezer app is still playing music even when I explicitly close the app. I must reopen the app and stop the player. This is quite annoying since I'd expect the app to shut down on close. Is there a way to do this ? An option or parameter ? Thanks.

Rudi
Ultimate Superstar
Ultimate Superstar
Mar 31, 2020 12:02 PM UTC

Hi there @Zoé.Scudeller 

Thanks for reporting this to us. At the moment on some Android models, this is the behaviour of the app, there's no option to change. Please stop the player for the time being, and I'll be passing your comments to our devs so that they can look into it :thumbsup_tone2:

Roadie
Jul 31, 2020 1:25 AM UTC

need close button on android. can,t exit.

Want to stop from background.

Rockstar
Aug 5, 2020 4:19 PM UTC

Thanks for the feedback, as Rudi mentioned, this is for now the behaviour of the app. We’ll be passing your feedback to our teams.

https://www.deezer.com/en/profile/3421485864
Guitar Hero
Mar 1, 2021 11:22 PM UTC

Hello. I am new to Deezer but have been streaming Spotify for years. When you close Spotify  by swiping it off the screen, the music stops. Same with Tidal. Why is Deezer not doing this? I should not have to force stop the app to stop it from playing mujsic. Very annoying. So much so, I lasted just 4 days with Deezer before cancelling my trial subscription. Please fix and I will return.

Rudi
Ultimate Superstar
Ultimate Superstar
Mar 3, 2021 7:11 PM UTC

Copy that @solman saw that you replied here too. Feedback noted!

Take care!

Roadie
Apr 24, 2021 12:45 PM UTC

This issue has been more than 3 years and its not fix. Am having the same issue, I have really joined Deezer but this is one fact why I have end my subscription. 

Rudi
Ultimate Superstar
Ultimate Superstar
Apr 26, 2021 12:11 PM UTC

Apologies you feel that way @Ranaz.116 

We'll pass your comments on, have a great week!