This was working for the last couple years and stopped a couple weeks ago. I deleted all 35GB of downloaded music and cleared all cache/data in the app, then re-downloaded it (which sucks because I’m on a metered internet connection). The bug is still present. Steps to reproduce:pay for premium account download playlists close app switch off internet connection (airplane mode + wifi off) open app open “downloaded music” (which correctly shows playlists as downloaded) click on a downloaded playlist app won’t load the playlist or play Among other issues, the app seems built to load static resources (album thumbnails, song titles, playlists, etc) from the internet every time we open a playlist, even downloaded playlists, instead of using a cached copy. Maybe that’s the root issue? It seems that’s why the app is so slow to load playlists of downloaded music when it’s ONLINE.

Hitmaker

Answered

bug: app fails to play downloaded music when offline

Forum|Forum|1 year ago
November 3, 2024
27 replies
708 views

This was working for the last couple years and stopped a couple weeks ago. I deleted all 35GB of downloaded music and cleared all cache/data in the app, then re-downloaded it (which sucks because I’m on a metered internet connection). The bug is still present.

Steps to reproduce:

pay for premium account
download playlists
close app
switch off internet connection (airplane mode + wifi off)
open app
open “downloaded music” (which correctly shows playlists as downloaded)
click on a downloaded playlist
app won’t load the playlist or play

Among other issues, the app seems built to load static resources (album thumbnails, song titles, playlists, etc) from the internet every time we open a playlist, even downloaded playlists, instead of using a cached copy. Maybe that’s the root issue? It seems that’s why the app is so slow to load playlists of downloaded music when it’s ONLINE.

Best answer by jayarmstrong

Hello @jayarmstrong, thanks for the update!

Hi again, after clearing cache & storage and re-downloading on version 8.0.27.5, I no longer see the issue. I’d call that fixed! Thank you for your follow through and coordinating between us and the team.

Show previous replies

Leonídia.Deezer

Community Manager

Hello @Cal_Bru @jayarmstrong thanks for your posts and @awesomemac @spooky.boy thank you for your help.

Indeed, it was spotted an issue with the access to download content in version 8.0.23.

The fix has been embedded in a hotfix on version 8.0.24 and in the polished version 8.0.25.2.

I apologize for the inconvenience that the issue has caused you.

J

jayarmstrongAuthor

Hitmaker

Hello @Cal_Bru @jayarmstrong thanks for your posts and @awesomemac @spooky.boy thank you for your help.

Indeed, it was spotted an issue with the access to download content in version 8.0.23.

The fix has been embedded in a hotfix on version 8.0.24 and in the polished version 8.0.25.2.

I apologize for the inconvenience that the issue has caused you.

Excellent. Thanks much for confirming and patching so quickly!

C

Cal_Bru

Guitar Hero

Thank you! I'm thrilled to see Deezer monitors Would be nice if I could have submitted a ticket to your bug tracking, though.

E

ec17

Roadie

Hi Deezer team, I have version 8.0.25.4 and same problem. Removing my downloads and reinstalling not an option as I have very limited access to WiFi. Hence reliant on my downloaded music. Can you please confirm a fix. This seems to have had a history of occurring though luckily my first experience these last few weeks,

Y

Youssef.Naiim

Guitar Hero

Hello @Cal_Bru @jayarmstrong thanks for your posts and @awesomemac @spooky.boy thank you for your help.

Indeed, it was spotted an issue with the access to download content in version 8.0.23.

The fix has been embedded in a hotfix on version 8.0.24 and in the polished version 8.0.25.2.

I apologize for the inconvenience that the issue has caused you.

I have 8.0.25.4 and I'm facing the same problem, it's really frustrating not being able to use your music app when flying for 5 hours, it not acceptable at all! Deezer has been facing many issues with the downloaded music, and I guess I'll search for another app...

Leonídia.Deezer

Community Manager

Hi @LCYCowboy, @Santiago Gomez, @Youssef.Naiim,

I’m not experiencing any issues with listening to music in offline mode. However, it would be great if you could share a video showing the problems you’re facing, along with the following details:

The brand and model of your device
The operating system version (Android, iOS) installed on your device
The version of Deezer you’re using

Additionally, please confirm if you have an SD card installed and provide a screenshot by pressing the Deezer app icon, selecting the gear wheel, and choosing the “Data and Storage” option.

I'm not sure if you’re aware, but to help with that, we have a setting in the mobile app called "forced offline." This will force the app to play your downloaded tracks.

It’s not perfect, but it’s a workaround.

Thanks! 😊

Y

Youssef.Naiim

Guitar Hero

Hello @Leonídia.Deezer

I don’t have a video about it, but the work around that I’ve been doing is to re-download everything, but the problem might come back again.

I am using a Samsung S23 ultra (android), current deezer version 8.0.25.4 (although the issue has been dragging for long), and I can’t understand the pattern. It is the most frustrating experience on a long flight trip, when I’m using the airplane mode, especially that I have a special playlist for my little baby to calm her down.

S

Stropa

Guitar Hero

Hello @Leonídia.Deezer ,

Thank You for currently trying to help us. I’m also experiencing the same issue. It started 2 months ago. I’m on version 8.0.26.6 and not only my deezer but my wife’s deezer too has the same problem. I’m using Honor 90 Lite and she is using Redmi Note 13 Pro. Unfortunately i’m not able to add the Video, it does not support the file type.

I love Deezer and would not want to cancel it for something else but unfortunately if this issue can’t be resolved i will need to move on. :-(

J

jayarmstrongAuthor

Hitmaker

Hello @Cal_Bru @jayarmstrong thanks for your posts and @awesomemac @spooky.boy thank you for your help.

Indeed, it was spotted an issue with the access to download content in version 8.0.23.

The fix has been embedded in a hotfix on version 8.0.24 and in the polished version 8.0.25.2.

I apologize for the inconvenience that the issue has caused you.

I still have this issue in 8.0.26.7.

Is there a way to resolve this quickly?? I will have to leave Deezer for the competition in two weeks so I can have music while travelling and working offline :(

I’d much rather stick with you because your customer-friendliness and support.

Leonídia.Deezer

Community Manager

Hello @jayarmstrong @Stropa with the recent update for Android, version 8.0.27 have you experienced improvements when playing content offline?

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