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Artists discography isn't showing


When I visit an artists profile,  his discography and his latest release should be there, but it isn't, it skips from top tracks to similar artist, and it's only a problem with that one artist. Mydeezer version is 6.2.16.74

 

Best answer by hpguru

Good day.

Deezer makers are working with this. Will be fixed next month.

Thanks you for your patience and your faith to Deezer Music!

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26 replies

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  • Chart topper
  • 2597 replies
  • Answer
  • December 26, 2020

Good day.

Deezer makers are working with this. Will be fixed next month.

Thanks you for your patience and your faith to Deezer Music!


  • Tiny Dancer
  • 4 replies
  • December 29, 2020

Any chance to have some beta version sooner? The service is barely usable for me without being able to play an album.


Jaime.Deezer
Community Manager
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  • Community Manager
  • 5134 replies
  • December 30, 2020

Hi @equi not at the moment but 6.2.17 will be released very soon in January.
Thanks for your patience:pray_tone2:


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  • 2597 replies
  • December 30, 2020
Jaime. wrote:

Hi @equi not at the moment but 6.2.17 will be released very soon in January.
Thanks for your patience:pray_tone2:

Which release on Web?


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  • Runaway Baby
  • 18 replies
  • January 3, 2021

Yes I have the same issue with the artist Ab-Soul. Seeing issues on my phone and web... Perhaps ja database issue


Rudi
Alien SuperStar
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  • Alien SuperStar
  • 14342 replies
  • January 4, 2021

Hey @Alex K 

Have you tried pulling the page down so that it can load more results? We're working on sorting this out, so I'd appreciate if you could tell us the app(s) versions.


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  • Runaway Baby
  • 18 replies
  • January 4, 2021

Hey Rudi,

https://deezer.page.link/CS86t6s9akRiLCZG7

This is the artist page I'm visiting. I don't see his album Control System (for example https://deezer.page.link/xNzKkWakUkzQu83L9) on his artist page either in the Android App or in the web player.

Since I'm seeing the issue on 2 different platforms I'm assuming there isn't an issue with the Android App, however the version I'm using is 6.2.16.74.

Are you able to try those links and see if you're seeing the same on your end? I am in US by the way

 

 

 


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  • 2597 replies
  • January 4, 2021
Alex K wrote:

Hey Rudi,

https://deezer.page.link/CS86t6s9akRiLCZG7

This is the artist page I'm visiting. I don't see his album Control System (for example https://deezer.page.link/xNzKkWakUkzQu83L9) on his artist page either in the Android App or in the web player.

Since I'm seeing the issue on 2 different platforms I'm assuming there isn't an issue with the Android App, however the version I'm using is 6.2.16.74.

Are you able to try those links and see if you're seeing the same on your end? I am in US by the way

Yes, can not see all releases on that link.


Jaime.Deezer
Community Manager
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  • Community Manager
  • 5134 replies
  • January 6, 2021

@Alex K @hpguru I have reported this to our music team and should be fixed soon. Meanwhile you can use the following link: https://www.deezer.com/search/ab-soul
Thanks :relaxed:

 


  • Runaway Baby
  • 10 replies
  • January 7, 2021

Hey Jaime, I can already see the change reflected for Ab-Soul. Thanks to the teams for moving on it so quickly. However, I still notice it for the artist in the original post (Iamjakehill). 


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  • Chart topper
  • 2597 replies
  • January 7, 2021
knopper291 wrote:

Hey Jaime, I can already see the change reflected for Ab-Soul. Thanks to the teams for moving on it so quickly. However, I still notice it for the artist in the original post (Iamjakehill). 

There’s many artists who affected by this bug.

Are they really fixing it one by one???


  • Runaway Baby
  • 10 replies
  • January 7, 2021
hpguru wrote:
knopper291 wrote:

Hey Jaime, I can already see the change reflected for Ab-Soul. Thanks to the teams for moving on it so quickly. However, I still notice it for the artist in the original post (Iamjakehill). 

There’s many artists who affected by this bug.

Are they really fixing it one by one???

Right! You would think this would pose questions like how does this happen in the first place and are there other artists affected? Perhaps they neglected the first artist that was brought up in this post. I'm glad they fixed it so fast for me but it was simply putting a band-aid on a potentially larger wound.


Jaime.Deezer
Community Manager
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  • Community Manager
  • 5134 replies
  • January 8, 2021

Thanks @knopper291 @hpguru I have passed your feedback to our Music team and they confirmed they are looking into a list of all artists affected by this issue and we hope it can be fixed soon.
Thanks for your patience and for reporting this :relaxed:


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  • 2597 replies
  • January 8, 2021
knopper291 wrote:
hpguru wrote:
knopper291 wrote:

Hey Jaime, I can already see the change reflected for Ab-Soul. Thanks to the teams for moving on it so quickly. However, I still notice it for the artist in the original post (Iamjakehill). 

There’s many artists who affected by this bug.

Are they really fixing it one by one???

Right! You would think this would pose questions like how does this happen in the first place and are there other artists affected? Perhaps they neglected the first artist that was brought up in this post. I'm glad they fixed it so fast for me but it was simply putting a band-aid on a potentially larger wound.

First artist they fixed was Refuzion :pray:

https://en.deezercommunity.com/deezer-catalogue-45/refuzion-and-all-artist-pages-on-deezer-no-albums-are-currently-available-for-few-days-67312

Waiting for the rest on artists to fix.


AlexWayfer
Lover
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  • Lover
  • 80 replies
  • February 5, 2021

I guess the similar with https://www.deezer.com/en/artist/1656026 ?

 

 


Rudi
Alien SuperStar
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  • Alien SuperStar
  • 14342 replies
  • February 6, 2021

Thanks @AlexWayfer I've passed it on to the catalogue teams :relaxed:


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  • Chart topper
  • 2597 replies
  • April 20, 2021
Rudi wrote:

Thanks @AlexWayfer I've passed it on to the catalogue teams :relaxed:

Hello.

DJ S3RL artist page is messed with this bug.

https://www.deezer.com/us/artist/468785

Does not show releases the right way/not all.

This release for example only from search, not on artist pages.

He’s awesome honourable DJ and it went… if only could find all music on his pages.

Can you pass it as well.


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  • 2597 replies
  • April 26, 2021
hpguru wrote:
Rudi wrote:

Thanks @AlexWayfer I've passed it on to the catalogue teams :relaxed:

Hello.

DJ S3RL artist page is messed with this bug.

https://www.deezer.com/us/artist/468785

Does not show releases the right way/not all.

This release for example only from search, not on artist pages.

He’s awesome honourable DJ and it went… if only could find all music on his pages.

Can you pass it as well.

This is now corrected!

I finally can find easily my favourites as page is no more messed. And few never heard tracks as well.

Media not available

Thank you so much Deezer!!!


Rudi
Alien SuperStar
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  • Alien SuperStar
  • 14342 replies
  • April 27, 2021

Thank you for reporting it @hpguru the platform is better with you! :upside_down:


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  • Tiny Dancer
  • 15 replies
  • December 21, 2021

Same here, discography is empty but albums exist if I search: https://deezer.page.link/bLjyR4hXpPamj6KN6


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  • Tiny Dancer
  • 15 replies
  • December 21, 2021

Is this related to the Umlaut in the Artists name (Die Höchste Eisenbahn)? Maybe some encoding needs to be fixed?


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The same issue is happening with this artist https://deezer.page.link/hWDsxCyPp79HoXKz6

Version 7.0.24.1


Johnathan.Deezer
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Hey @Mauricio.Farías @Dahaniel 

Can you please send me the screenshot of the issue as I can’t reproduce it here? ðŸ¤”

Thank you.😊


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Johnathan.Deezer wrote:

Hey @Mauricio.Farías @Dahaniel 

Can you please send me the screenshot of the issue as I can’t reproduce it here? ðŸ¤”

Thank you.😊

Here's the evidence :) 

 


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Michael Brecker has not albums too.

https://deezer.page.link/ZfXhxA24Gj2p8kTx7

Hint: I have saved as favorite more than 1362 albums. For example, my albums page is not shown in Android Auto.