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"Someone is using my account!"
"I get ads when I'm a Premium subscriber"
"I get a message saying my account is being used on another device"


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Here at Deezer, we care a lot about the security of your personal data. That means we do all we can to ensure all your information is monitored appropriately and safeguarded to the highest standards.

But we can't do everything! You also need to do a bit to make sure you're covered too.
Here are a few tips for you to keep everything private and safe:

  • use different passwords: if you use the same password across different devices and platforms, you're taking a great risk. If one of these platforms/services has a security breach, your other accounts can be compromised as well
  • use a tough password: it might not be as practical as you'd want, but using a strong password is often considered one of the best ways to stay safe online. Give yourself one or more special characters, use numbers and letters in a varied way
  • don't get too attached to it: regularly change your password following a similar approach to the one above. If your password has been compromised, this step adds another layer of security
  • keep things up-to-date: regularly check for firmware/software updates. Generally speaking, the more up to date your firmware/antivirus software is, the more secure your system will be
  • be careful when opening links: if you open a link in an email that takes you to a page where you’re required to enter any personal details, such as passwords or payment information, make sure the website is legitimate. And don't forget: we'll never ask for your password in an email. Partial payment details may be requested, but only within support situations. For your security, we'll never ask for full payment details
  • don't forget to logout: whether you’re at work, school, the library, or simply using a device that isn’t your own, remember to log out after using Deezer to prevent others from gaining access to your account.
  • be a selective sharer*: these days, there're a lot of opportunities to share our personal information online. Just be cautious about what you share, particularly when it comes to your identity information. This can potentially be used to impersonate you or guess your passwords and logins

It's also very easy to reset your password, so you can do this at any time. And if your email address was changed without your consent, please get in touch with our support team.

*note: social media logins like Google or Facebook also have an added risk. If you're changing your passwords, make sure you unlink the account from these platforms first. You can always link them again straight after.

Why doesn't Deezer offer 2FA ?

Or at least a email informing me if my credentials have been used to login on any device, at any time, anywhere.

2FA & Email notifications is a must. 

I agree, @Harmonie 

But the email notifications should be working. Have you got these notifications on in your preferences?

I'm also double-checking here about which email notifications you should be getting as well.

I agree, @Harmonie 

But the email notifications should be working. Have you got these notifications on in your preferences?

I'm also double-checking here about which email notifications you should be getting as well.

Yes, I just looked into it now. Email notifications are all checked ✔️

when logging in to Deezer by using your google account it ignores the 2-step authentication of google.

I tried it yesterday with a co-workers account on desktop, who has 2-FA on with mobile phone linked, to my suprise I could login to his actual google account.. not only access deezer, but got access to all of his google account with multiple pre-saved passwords for other websites outside deezer..

Tried to contact google about this, because the whole idea of 2-FA fails prety hard here, and they said I should report it to Deezer. 

I know it's not a major security issue, but one that's kinda sloppy. 

Thanks for letting us know @Baboelash super good feedback!

Yes, our teams are actually looking into improving this in the future. Please register your support here:

 

I see that most people complaining about weird devices in YOUR device list.

I have Hifi family with besides me of three persons on it. When the YOUR devices term is a bit confusing, all the devices I see actually are one mine and one from each member of family.

You may not have hackers.

If you see any music you do not listen. That can be solved too. Do NOT share Family account using profiles, instead make each person INDEPENDENT account. This way grandma won’t accidentally use YOUR profile weird music you aren’t listening to. Also are you listening on other device.

This will go away as well. As you and your grandma won’t be on same profile anymore.

You can clearly see that our Deezer Family is keen into Samsung phone. And why is that? It’s made in Korea and is not made in China you can get half the price breaking on you very next day.

The A51 phone is twice a family, so I hope it could be named like device 1 or device 2.

Just to make it clear. A40 is my Samsung phone.

I'd love to get a 2-factor login, and/or a notification whenever a login from a new device happens. Can we make that happen?

I think that would be really important! Im always getting emails as if I would click forget my password when I did not!

Hey @Micka-Aile ! Thanks a lot for all information provided. I can hear you and we are working in order to improve our security measures :) 

However, here are a few important things you can do to help secure your account details (not just for Deezer, by the way):

- regularly check for malicious software on your devices (if it's a family account, every family member should be reminded)

-do not use the same password / e-mail combination for all online services

-change your password regularly and choose strong password combinations

 

I apologise for the inconvenience and let me know if you have any further questions. :)

 

 

It really make one wonder how long it takes for the Deezer crew to do ANYTHING about security. Not a single thing has happened in the last 3-4 years. 
If a two-factor authentication is so difficult to implement, why does everyone else have it? Are they better than Deezer? 
I switched from Spotify to Deezer back in 2018, but seeing as the Deezer Team doesn’t give a rats ass about security, I’m thinking about going back. Yes, soundquality is not that good, but at least the account is safe...

The issue with this FAQ and the responses from Deezer is they make it the user's problem.

If you don't show logins that occur via any mechanism people won't know whether their account was compromised. If you don't force logouts for every authenticated application on a regular basis resetting the password or email won't fix anything. These are really basic, there's no excuse. And worse, there isn't enough information available to users to investigate and figure it out themselves. If you don't take care of paying customers why wouldn't they switch to Spotify?

If you suspect your account has been compromised and you changed all your password, 

remember you can contact our Costumer Care and the can force log out of all devices to make sure your are the only one connected to your account!

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