Ultimate Superstar

F.A.Q.

How to keep your Deezer account SAFE and SOUND

Forum|Forum|7 years ago
February 21, 2019
60 replies
12973 views

"Someone is using my account!"
"I get ads when I'm a Premium subscriber"
"I get a message saying my account is being used on another device"

Here at Deezer, we care a lot about the security of your personal data. That means we do all we can to ensure all your information is monitored appropriately and safeguarded to the highest standards.

But we can't do everything! You also need to do a bit to make sure you're covered too.
Here are a few tips for you to keep everything private and safe:

use different passwords: if you use the same password across different devices and platforms, you're taking a great risk. If one of these platforms/services has a security breach, your other accounts can be compromised as well

use a tough password: it might not be as practical as you'd want, but using a strong password is often considered one of the best ways to stay safe online. Give yourself one or more special characters, use numbers and letters in a varied way

don't get too attached to it: regularly change your password following a similar approach to the one above. If your password has been compromised, this step adds another layer of security

keep things up-to-date: regularly check for firmware/software updates. Generally speaking, the more up to date your firmware/antivirus software is, the more secure your system will be

be careful when opening links: if you open a link in an email that takes you to a page where you’re required to enter any personal details, such as passwords or payment information, make sure the website is legitimate. And don't forget: we'll never ask for your password in an email. Partial payment details may be requested, but only within support situations. For your security, we'll never ask for full payment details

don't forget to logout: whether you’re at work, school, the library, or simply using a device that isn’t your own, remember to log out after using Deezer to prevent others from gaining access to your account.

be a selective sharer*: these days, there're a lot of opportunities to share our personal information online. Just be cautious about what you share, particularly when it comes to your identity information. This can potentially be used to impersonate you or guess your passwords and logins

It's also very easy to reset your password, so you can do this at any time. And if your email address was changed without your consent, please get in touch with our support team.

*note: social media logins like Google or Facebook also have an added risk. If you're changing your passwords, make sure you unlink the account from these platforms first. You can always link them again straight after.

Show previous replies

N

Naaz.M

Roadie

I changed my password twice and deleted all the connected devices, even though the only connected device was my phone, however, I still get an error message saying someone else is listening on my account. And my history is also filled with artists and songs I have never listened to. Kindly assist.

RudiAuthor

Ultimate Superstar

Hi there @Naaz.M

Sorry to hear that.

I've had a look at your account, carried out some maintenance, and sent you a password reset email. Please change your password, reinstall the Deezer app(s) you may have and log in directly with email and password (not with Google). Let me know if the problem persists :wink:

A

a.archer83071

Roadie

I keep getting albums saved to my account that I haven't listened to and the app also tells me that somebody else is listening. Please help! It's very annoying and it's tempting to cancel my subscription because of it.

K

Kevin Deezer

Rockstar

Hello @a.archer83071, it sounds like your account is used by someone else. I’ve checked it and been carrying out some maintenance. I have also sent you a password reset email, please change your password, reinstall the app and try to login again. If the issue persists, we might have to change your email address to ensure the safety of your account. Please also have a look to the post pinned to this topic where you will find some useful tips to protect your account.

Don’t hesitate to get back to us if needed :slight_smile:

https://www.deezer.com/en/profile/3421485864

T

TrellyQ

Guitar Hero

Hello @Kevin Deezer , I’ve done all of the usual security maintenance, but someone is STILL using my account!!! I’ve never ever logged into my account on any device other than my own computer, iPad and iPhone. Never. I’ve had the account since 2014. I’ve changed my password. I’ve changed my user name. I’ve tried to change my email, however each time deezer says “email is unavailable”. I don’t understand this. I’ve removed “chromecast” from accepted browser apps, twice now! But it’s come back! Someone else has been listening to my account daily for the last, approximately, 3 weeks. They’ve added albums to my favorites! Every time I try and use the “recently played” feature to play a lullaby for my baby I am unable to find what I myself recently played! It’s all been invaded by someone else who listens to music I’ve never heard of. PLEASE HELP ME. Thank you.

T

TrellyQ

Guitar Hero

Hello @Kevin Deezer , I’ve done all of the usual security maintenance, but someone is STILL using my account!!! I’ve never ever logged into my account on any device other than my own computer, iPad and iPhone. Never. I’ve had the account since 2014. I’ve changed my password. I’ve changed my user name. I’ve tried to change my email, however each time deezer says “email is unavailable”. I don’t understand this. I’ve removed “chromecast” from accepted browser apps, twice now! But it’s come back! Someone else has been listening to my account daily for the last, approximately, 3 weeks. They’ve added albums to my favorites! Every time I try and use the “recently played” feature to play a lullaby for my baby I am unable to find what I myself recently played! It’s all been invaded by someone else who listens to music I’ve never heard of. PLEASE HELP ME. Thank you.

@Pia.Deezer @Rudi I’ll accept your help too! Thank you!

K

Kevin Deezer

Rockstar

Hello @TrellyQ, thank you for reaching out, I've checked your account, carried out some maintenance, and sent you a password reset email. Please change your password, reinstall any Deezer apps you've got and log in again, directly with email and password. And let me know if this keeps happening, in which case you should contact the support team so that they help you change your email address.

Have a great day :slight_smile:

https://www.deezer.com/en/profile/3421485864

T

TrellyQ

Guitar Hero

@Kevin Deezer thank you. I replied to the email I received before seeing your post. I have since changed my password again, however once logged back in I found that the Chrome app “Chromecast” was AGAIN authorized. I did NOT authorize this app. I’ve been removing it daily. I’ll let you know what happens later on today. Thank you again.

RudiAuthor

Ultimate Superstar

Hi there @TrellyQ

Thanks for coming back and reporting your experience here.

In order for you to change your email address, which I recommend based on what you've explained, you'll need to contact our support team here :thumbsup_tone2:

T

TrellyQ

Guitar Hero

@Kevin Deezer for the first time in a few weeks my Deezer “recently played” list is only what I myself have recently played! Thank you for your assistance. Touch wood, everything seems to be functioning normally. Thank you!

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"Someone is using my account!" "I get ads when I'm a Premium subscriber" "I get a message saying my account is being used on another device"

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"Someone is using my account!"
"I get ads when I'm a Premium subscriber"
"I get a message saying my account is being used on another device"