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Rudi
Ultimate Superstar
Rudi
Ultimate Superstar
February 21, 2019
F.A.Q.

How to keep your Deezer account SAFE and SOUND

  • February 21, 2019
  • 60 replies
  • 12973 views
How to keep your Deezer account SAFE and SOUND

"Someone is using my account!"
"I get ads when I'm a Premium subscriber"
"I get a message saying my account is being used on another device"


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Here at Deezer, we care a lot about the security of your personal data. That means we do all we can to ensure all your information is monitored appropriately and safeguarded to the highest standards.

But we can't do everything! You also need to do a bit to make sure you're covered too.
Here are a few tips for you to keep everything private and safe:

  • use different passwords: if you use the same password across different devices and platforms, you're taking a great risk. If one of these platforms/services has a security breach, your other accounts can be compromised as well
  • use a tough password: it might not be as practical as you'd want, but using a strong password is often considered one of the best ways to stay safe online. Give yourself one or more special characters, use numbers and letters in a varied way
  • don't get too attached to it: regularly change your password following a similar approach to the one above. If your password has been compromised, this step adds another layer of security
  • keep things up-to-date: regularly check for firmware/software updates. Generally speaking, the more up to date your firmware/antivirus software is, the more secure your system will be
  • be careful when opening links: if you open a link in an email that takes you to a page where you’re required to enter any personal details, such as passwords or payment information, make sure the website is legitimate. And don't forget: we'll never ask for your password in an email. Partial payment details may be requested, but only within support situations. For your security, we'll never ask for full payment details
  • don't forget to logout: whether you’re at work, school, the library, or simply using a device that isn’t your own, remember to log out after using Deezer to prevent others from gaining access to your account.
  • be a selective sharer*: these days, there're a lot of opportunities to share our personal information online. Just be cautious about what you share, particularly when it comes to your identity information. This can potentially be used to impersonate you or guess your passwords and logins

It's also very easy to reset your password, so you can do this at any time. And if your email address was changed without your consent, please get in touch with our support team.

*note: social media logins like Google or Facebook also have an added risk. If you're changing your passwords, make sure you unlink the account from these platforms first. You can always link them again straight after.

    60 replies

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    Roadie
    Arry45
    Roadie
    November 21, 2019

    Have tried to get help with another topic - but support has gone quiet on me as my account was hacked and now I've logged in via facebook I'm not able to use my subscription - I want to cancel my subscription ASAP as I'm completely in the dark as to what is going on - I've been with Deezer for years on a family membership and I've never had as much trouble with a subscription service before - please please help!

    Rafael.
    Ultimate Superstar
    Rafael.
    Ultimate Superstar
    November 22, 2019

    Have tried to get help with another topic - but support has gone quiet on me as my account was hacked and now I've logged in via facebook I'm not able to use my subscription - I want to cancel my subscription ASAP as I'm completely in the dark as to what is going on - I've been with Deezer for years on a family membership and I've never had as much trouble with a subscription service before - please please help!

     

     

    Hi there, we don't have access to your account… please get in touch with our support team here, they will be able to help you with it!

      Roadie
      GoranS
      Roadie
      December 29, 2019

      I think for the hifi subscription i pay to you i have a right to ask for an explanation - whose are the 2019. most played songs in my account ???!  I have never listened to any of these songs!!!! NEVER!!!!!!!

       

      Rudi
      Ultimate Superstar
      RudiAuthor
      Ultimate Superstar
      December 30, 2019

      Hi there @GoranS 

      Thanks for reaching out to us. It could be that your account was compromised during the year. If you still have concerns now, please contact our support team here and they should be able to help :thumbsup_tone2:

      Roadie
      klemcijada
      Roadie
      January 21, 2020

      How about dont force your users to go through a 2 minute robot recapcha (even before the login is correct)..

      Pia.Deezer
      Ultimate Superstar
      Pia.Deezer
      Ultimate Superstar
      January 22, 2020

      Hi @klemcijada it is a security step to protect your Deezer account from being compromised. You do not have to do that very often. For further information please read the info at the top of this page. Apologies for any inconvenience caused. 

        Roadie
        zorinmic
        Roadie
        February 1, 2020

        Hi, sorry for my bad english, this is google translate.
        I have security issues with my account. At night, someone connects to my account and listens to the same artist on repeat - Dean Huston. Obviously this is a cheat of listening. I attach a screenshot of the listening history from my linked last.fm account. I disconnected the attached devices from the account, but they are connected again. I can’t change the password for the account, because I no longer have access to the e-mail specified by me in the registration, and it doesn’t allow me to change the e-mail deezer for some reason. Please deal with this, it would be a shame to refuse deezer because of this.
        Thanks.
         

         

        Rudi
        Ultimate Superstar
        RudiAuthor
        Ultimate Superstar
        February 3, 2020

        Hi there @zorinmic 

        Thank you for reaching out to us. It was perfectly fine to understand your query.

        We can help out, but because you have no longer access to the email of the account, I recommend you to contact our support team here. They can sort that out for you :thumbsup_tone2:

        Roadie
        AbuTalah
        Roadie
        February 10, 2020

        Hello Dezeer Team

        i have a subscription since long time ago and a I already downloaded more than 350 songs but unfortunately i get surprised that today ZERO in my download…!!!!?

        which's made me abset due to my lost effort in Music selection and my payments already done.

         

        meanwhile i need u to return back my account under my IOS mail 

        removed to protect personal details

        Regards,

        Abdullah BaSaad

        Rockstar
        Kevin Deezer
        Rockstar
        February 11, 2020

        Hello @AbuTalah, if your email address was changed without your consent and your downloads removed, it may be because your account was compromised. You should get in touch as soon as possible with our support team. :point_left:

        https://www.deezer.com/en/profile/3421485864
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