How to contact Deezer Support

Forum|Forum|5 years ago
October 22, 2020
54 replies
45262 views

Couldn’t find a solution to your problem in our Deezer community? You can still contact Deezer Customer Care:

WEBFORM

Our webform is available at all times, drop us a message and we'll get back to you as soon as we can!

WEBCHAT

Web chat is usually available Monday - Friday (from 09:30 - 17:00 GMT) and Saturday - Sunday (from 11:00 - 17:00 GMT).
But there are times we're unable to guarantee support this way - temporarily. You can speak to one of our support representatives via Webchat through our help center

FACEBOOK 💻

Find us on our Facebook page or search Deezer Help on your Facebook.

TWITTER

We’re available @DeezerHelp during the week, between the hours of 09.00 and 17.00 GMT

Show previous replies

Jaime.DeezerAuthor

Community Manager

Hi @Jhonatan Kches Sánchez I can see on the system that the payment was aborted. Maybe there was a problem with the transaction with Ebanx.
Please contact one of our agents via Webform or Webchat as you can see above in this page and they will help with your request.
Thanks

H

hpguru

Ultimate Superstar

HI Im from Colombia!! Yesterday I made the pay to my premium account, but it is not working!!! please help me!!! should I add the support picture with the payment?? thank u

Have you talked with the nearest bank teller if payment went successfully to Deezer?

Perhaps the payment was not made correctly? Sometimes systems at Deezer may decline it. So you need as well to contact them if possible. Please ask your nearest bank teller and Deezer customer agents to determine why your payment was not made and subscription not activated.

I am sorry for any irritating problems this may cause for you eg. time loss investigating.

H

hpguru

Ultimate Superstar

i cant find the webform, link does not work

first i paid 9,99 and now 12,99 ? why?

https://support.deezer.com/hc/en-gb