Hi! Why are some songs are unavailable on mobile but available on desktop?
Example: Aerosmith – Crash. Selected country – the USA. Android. Streaming from Azerbaijan.
Answered
Unavailability of some songs on mobile
+1Best answer by Nina Nebo
Hi
Streaming rights are defined by territory - country, region, location. The tracks that appear in the search box when you're looking for music are the songs that are available in all territories. In a small number of cases, a user in a different country may not have access to different tracks so an "unavailable in your country" message appears when they try to listen to it.
helpful link
+14Hi
Streaming rights are defined by territory - country, region, location. The tracks that appear in the search box when you're looking for music are the songs that are available in all territories. In a small number of cases, a user in a different country may not have access to different tracks so an "unavailable in your country" message appears when they try to listen to it.
helpful link
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+1Hi! Thanks for the reply, but it does not explain why some songs are unavailable on mobile but still available on desktop.
1 person likes this
+6Hi
It could be possible that you are trying to listen the same track, but with different tracks ID. Meaning the same song Crash, might belong to different albums, so they will have different ID’s.
That been said, you can have song "Crash” in one album “X” that has rights to play in your country and the other album “Y” with the song “Crash” that doesn’t have those rights to stream their.
I checked in our catalogue that these album - https://www.deezer.com/us/album/384515087, has right to play in Azerbaijan, so if you try to listen music number 9 “Crash” it should play on mobile and desktop.
Let me know please if that worked for you in both platforms.
1 person likes this
+1Leonídia.Deezer wrote:
Hi
It could be possible that you are trying to listen the same track, but with different tracks ID. Meaning the same song Crash, might belong to different albums, so they will have different ID’s.
That been said, you can have song "Crash” in one album “X” that has rights to play in your country and the other album “Y” with the song “Crash” that doesn’t have those rights to stream their.
I checked in our catalogue that these album - https://www.deezer.com/us/album/384515087, has right to play in Azerbaijan, so if you try to listen music number 9 “Crash” it should play on mobile and desktop.
Let me know please if that worked for you in both platforms.
Hi! But im not just trying to put on a random song. I open my saved playlist and see that some of the artist's albums are available on the desktop, but not available on the mobile version. The selection of tracks in my playlists appear the same way on all my devices, right?
Only installing an older version of the app helped - no such problems there. So i dont think that’s the case.
+7Hi
Thanks for your help :)
+1Jaime.Deezer wrote:
Hi
Thanks for your help :)
Hi
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