Scrobble Last.fm from Deezer not working

As commented above, Deezer has no partnership with Last FM, but Deezer and Last FM are in touch at the moment to see what it could be done ;)

Rafael, you just keep repeating "Deezer has no partnership with Last.fm" as if having no partnership somehow absolves Deezer from all responsibility towards this issue.

Tens of other apps and sites and music players also have no partnership with Last.fm, and yet the implementation of Last.fm's scrobbling API works great in their products. And in Deezer, this was never properly implemented - tracks were being scrobbled at the end instead of when begin playing, they were scrobbled immediately instead of when played 50% or more, they where scrobbled with an occasional delay, etc. But at least it worked!

Now, it doesn't. And since all other services who use the scrobbling feature still work, it's only logical to conclude Deezer messed something up. Yes, Deezer, on their end (partnership or not).

Mistakes do happen, we all realize that. And I'm sure the solution is being worked on, but from a customer's perspective this seems to be solely because of Last.fm's effort - their community manager saw the thread in their forums, and after seeing the problem persisted, they registered here and offered direct collaboration to solve this.

Rafael, as much as you were trying to help, your comments like "we have no partnership with Last.fm" and "there's nothing to be fixed on our side" have the opposite effect: they make Deeezer sound pompous, and dismissive towards customers' legit complaints (although again, I'm certain that's not the actual case).

And also, to echo Luka.Urbac's post, mark this as "not yet solved".

Hi, I marked this as unsolved. The previous solved comment was about another subject last year. As I commented, and sorry for repeat myself, we dont have a partnership with Last FM, but our devs are in touch with them to get this solved. At the moment there is nothing that I can do from here right now. I will keep updating everyone as soon as I have any more news. Sorry about that!

@Luka.Urbac You're absolutely right!

I rolled back to the old interface, and I use the plugin - https://chrome.google.com/webstore/detail/web-scrobbler/hhinaapppaileiechjoiifaancjggfjm
I had to use only the web version, on the phone it doesn't work.

There is no customer focus. Deezer is your shame! @Rafael.

Last.fm is the oldest resource for music lovers. Not having integration with them is a failure!

Svo, you can use a 3rd party scrobbler for phone scrobbling. There are several of them, and they all seem to have better scrobbling implementation than Deezer natively had.

@V_Shaft except none of them seem to work with iOS devices.

Hi...! the scrobbler does not work for me since October 5th and I use the application only from Windows 10. I think there is a problem either in Deezer or Last Fm. It is strange...I rebooted the scroobling connection and it is not working yet...I hope they solve it son T_T. I like Deezer's interface and I said goodbye to Spotify on the computer months ago. Hopefully it will fix the scroobling

pdt// I do not have good English...sorry! 😳

@V_Shaft except none of them seem to work with iOS devices.

Ah, OK, that's another story. I don't use any iOS devices, so I wouldn't know. Those on Android seem to be working fine.

is somebody actually working on this? it's been going on for a month now... I've been scrobbling since september 2007 and I'd like to have my statistics complete... if nothing changes in two weeks, I'm leaving Deezer for Spotify.

Hi, just wanted to let you know that I'm also waiting for the scrobble issue to be fixed asap, I'm using Deezer on Web/Chrome/MacOS and application on iOS12. Hope to hear good news soon!

@walter.dijkshoorn and @Sergey R - this has been going on for over 2 months now. I have cancelled my family subscription after a year and a half, as the customer service has been disgraceful so far.

Hopefully more users will follow suit and make deezer understand that this is an actual issue and that pinning the problems to last.fm will not make them magically disappear. "Passing the issue to the devs" is not a valid excuse when the issue has been ongoing for 2+ months.