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Random mode or shuffle doesn't work properly

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S
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I have exactly the same problem, so much so that I am blocking favourites that I hear every day from my 3000 favourites. Perhaps this is the best solution?

J
Rank

Hello Deeter team!

I’m experiencing the same issue using different equipment. I’m using Huawei P30 android (model ELE-L29), build 10.1.0.201(C431E27R2P5), the same or even worse situation is when I listen Deezer using Marantz receiver NR1200. I don’t know which OS Marantz is using. I don’t have any song on my playlist marked as preffered (with a heart)

Rudi
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Userlevel 7
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Thanks for the feedback @Janez Gliha will pass it on! :relaxed:

L
Rank

Hoppity hop, it’s that time of the year : I don’t think the “shuffle” is working either, so yeah, a small shoutout on this topic, any improvement would be appreciated.

 

Could we at least know what is the algorithm behind the “shuffle” option?

P
Rank

Shuffel mode find and play music  i dont like and have never downloaded and never listen to. Why??? 

L
Rank

On iOS I can assure you that random works like a charm. I get a new list every time I shuffle my favourites. So I can appreciate the fact you can't get this right and that we need to fix it for you. I've now forwarded your comments, with your details, to our developers to see if there's anything they can suggest in the meantime. Thank you for your support and patience in the meantime!

 

Hey, it’s that time of the year! Although I tend to agree that this problem is known and nowhere to be fixed, I’d like to rererereport this (and no it does not work on iPhone, since I’m using the app on the iPhone 8)

Rudi
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Userlevel 7
Badge +7

Hi @benebecker1 

I totally understand you, thanks for getting back to me.

I don't need to "buy time", I must say. I'm here every day! :sweat_smile:

I do have to ask the version and OS because that's two of the details our devs ask us for when reporting anything to them. I must say that there are other Android users who don't have the same experience when shuffling their favourite tracks, hence why we have to be super specific. First to know if it's something which was fixed and then came back, then secondly to see if it's specific to you.

On iOS I can assure you that random works like a charm. I get a new list every time I shuffle my favourites. So I can appreciate the fact you can't get this right and that we need to fix it for you. I've now forwarded your comments, with your details, to our developers to see if there's anything they can suggest in the meantime. Thank you for your support and patience in the meantime!

M
Rank

Dear deezer,

complaints for a long time about playing random and still not solved?

pls fix this and stop amateur behavings

Rudi
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Userlevel 7
Badge +7

Hi @Janez Gliha 

Thanks for getting in touch with us here.

Could you please give us more details about what's happening with your shuffle? For example, if I were to try and reproduce this on my side, what steps would I need to take?

A
Rank

On my playlist I use to be able to put onto shuffle mode and different song would be picked after the 1st song and if I did not want the 2nd song after I would go back to the 1st song and play the next one until the 2nd song was something diff now I cant do that it jusy play the same 2nd song after the 1st song and im not happy about this 

A
Rank

I'm also not happy with how much I pay for this i use to pay way less years ago ive being a loyal customer for years now plz make it cheaper as I cant afford this now covid is make my job less hours 

Rudi
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Userlevel 7
Badge +7

Hi there @ashowl77 

Sorry to hear about that. For the first issue you mentioned, we'd be grateful if you could provide more details about your device and app version.

For the cost issue, please speak to our customer care team here and ask if there's something they can do to help out :thumbsup_tone2:

Z
Rank

it’s always funny watching customer service getting torn apart 

 

btw, I also have this problem, both on the webpage, and the mobile app (Honor 6a maybe first, then redmi 10 I think, don’t know which version, but android) 

 

there’s 1400 songs on that playlist, it should take 80 hours to hear the same track twice, not 20 minutes

Rudi
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Userlevel 7
Badge +7

We're improving our integrations this year @MarkOlofsen so please hang in there a bit longer! :pray_tone2:

Thanks for coming back with the screenshot, I'll pass it on!

Rudi
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Userlevel 7
Badge +7

Gotcha! @MarkOlofsen 

Isn't your HiFi system connected to the TV?

With the chromecast integration, you can cast in FLAC/HiFi.

In the meantime, I'll be passing your feedback to our partnerships team to see if they can sort this out with Ziggo.

A
Rank

4 Years have past since the beginning of this discussion!

And… DEEZER is STILL using the same silly pattern/algorithm for Random/Shuffle play!!!

Unfortunately...

M
Rank

As this year is very long : how long do i need to hang in there.  

I took  deezer premium especially to play via tv and stereo,  so my disappointment is hugh 😒

Rudi
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Userlevel 7
Badge +7

Hi there @MarkOlofsen 

We're more than happy to help, but we need some details about your experiencing and what system/app you have - so that we can try to reproduce the issue on our side :pray_tone2:

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