Random mode or shuffle doesn't work properly

I'm also not happy with how much I pay for this i use to pay way less years ago ive being a loyal customer for years now plz make it cheaper as I cant afford this now covid is make my job less hours 

Is that running on what Android version @ashowl77? Can you also go into your app's settings and check in 'About', which version is it at?

Hi there @ashowl77 

Sorry to hear about that. For the first issue you mentioned, we'd be grateful if you could provide more details about your device and app version.

For the cost issue, please speak to our customer care team here and ask if there's something they can do to help out 

Hi there @MarkOlofsen 

We're more than happy to help, but we need some details about your experiencing and what system/app you have - so that we can try to reproduce the issue on our side 

Shuffel mode find and play music  i dont like and have never downloaded and never listen to. Why??? 

Hello Deeter team!

I’m experiencing the same issue using different equipment. I’m using Huawei P30 android (model ELE-L29), build 10.1.0.201(C431E27R2P5), the same or even worse situation is when I listen Deezer using Marantz receiver NR1200. I don’t know which OS Marantz is using. I don’t have any song on my playlist marked as preffered (with a heart)

Everything is indeed up to date (same issue than on the web).

As this year is very long : how long do i need to hang in there.  

I took  deezer premium especially to play via tv and stereo,  so my disappointment is hugh 😒

Hoppity hop, it’s that time of the year : I don’t think the “shuffle” is working either, so yeah, a small shoutout on this topic, any improvement would be appreciated.

Could we at least know what is the algorithm behind the “shuffle” option?

Thanks for the feedback @Janez Gliha will pass it on! 

Thanks for the detailed feedback @amato 

All comments have been forwarded to our devs for their consideration. Have you tried removing the app, restarting the device, and performing a fresh install?

Hi @benebecker1 

I totally understand you, thanks for getting back to me.

I don't need to "buy time", I must say. I'm here every day! 

I do have to ask the version and OS because that's two of the details our devs ask us for when reporting anything to them. I must say that there are other Android users who don't have the same experience when shuffling their favourite tracks, hence why we have to be super specific. First to know if it's something which was fixed and then came back, then secondly to see if it's specific to you.

On iOS I can assure you that random works like a charm. I get a new list every time I shuffle my favourites. So I can appreciate the fact you can't get this right and that we need to fix it for you. I've now forwarded your comments, with your details, to our developers to see if there's anything they can suggest in the meantime. Thank you for your support and patience in the meantime!

I’m certain that this isn’t your fault Rudi but still, I would be glad if something changed as soon as possible. As far as I’m concerned, this “what is your device, etc. ” is just a lazy excuse and a measure to buy yourself some time, as everybody has the following issues, most of which have been mentioned in this community for several years: My device is a Xiaomi Redmi Note 9 pro on android 10, I run Deezer on version 6.2.26.1. I am in the beta program. My issue with shuffling one certain playlist is that some songs appear always and some appear never. The thing is, my playlists contain like 50 songs. But the even bigger issue is that when I want to shuffle all downloaded songs, only two songs are in the queue. When they are over, the first song is played again, followed by a new song, after which the first song is played again. This repeats infinitely. Some songs appear in the queue, which I haven’t even downloaded.

It is sad, that such a big streaming service isn’t able to use a proper randomising algorithm, which is the least, a customer could expect. So pass on this feedback directly to the guys, who created the old algorithm and tell them to get to work.

Hey @SilkeW28 

Apologies for the experience. In order to better help you with this, I need to know which device you have and the Deezer app version.

Thank you!

Thanks for coming back @ashowl77 

So that I can forward my bug report to our devs, could you please confirm your device model, OS and our app version?

Gotcha! @MarkOlofsen 

Isn't your HiFi system connected to the TV?

With the chromecast integration, you can cast in FLAC/HiFi.

In the meantime, I'll be passing your feedback to our partnerships team to see if they can sort this out with Ziggo.

We're improving our integrations this year @MarkOlofsen so please hang in there a bit longer! 

Thanks for coming back with the screenshot, I'll pass it on!

I know @MarkOlofsen we haven't had updates in a while - but they're coming. What OS is that box with? Android TV?

Alternatively, what brand of TV do you have? We've got different TV apps planned to be updated this year. But they're different developments with different release dates