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Random mode or shuffle doesn't work properly

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M
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As this year is very long : how long do i need to hang in there.  

I took  deezer premium especially to play via tv and stereo,  so my disappointment is hugh 😒

Rudi
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Userlevel 7
Badge +7

We're improving our integrations this year @MarkOlofsen so please hang in there a bit longer! :pray_tone2:

Thanks for coming back with the screenshot, I'll pass it on!

M
Rank

Hi there @MarkOlofsen 

We're more than happy to help, but we need some details about your experiencing and what system/app you have - so that we can try to reproduce the issue on our side :pray_tone2:

Hi Rudi,

mobile ut Works perfect but on the tv app the shuffle button die not work : it dusapoears after one song.

I use the app on Ziggo mediabox next

 

Rudi
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Userlevel 7
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Thanks for the feedback @Janez Gliha will pass it on! :relaxed:

J
Rank

Hi!

I have created playlists. Most recent playe is Janez_krneki včih has more than 600 tracks. I always choose random play but I’ve noticed that some tracks are like they are marked as fovourite because they are played very often bit some tracks are never played. Maybe you have some statistic tool so you can check numbers which tracks from my playlist were played and how often. If you want to reproduce probably you should start playing my playlist, leave it in play mode and after some time maybe day or two check the statistic.

 

Best regards,

Janez

 

Rudi
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Userlevel 7
Badge +7

Hi @Janez Gliha 

Thanks for getting in touch with us here.

Could you please give us more details about what's happening with your shuffle? For example, if I were to try and reproduce this on my side, what steps would I need to take?

J
Rank

Hello Deeter team!

I’m experiencing the same issue using different equipment. I’m using Huawei P30 android (model ELE-L29), build 10.1.0.201(C431E27R2P5), the same or even worse situation is when I listen Deezer using Marantz receiver NR1200. I don’t know which OS Marantz is using. I don’t have any song on my playlist marked as preffered (with a heart)

Rudi
Rank
Userlevel 7
Badge +7

Hi there @MarkOlofsen 

We're more than happy to help, but we need some details about your experiencing and what system/app you have - so that we can try to reproduce the issue on our side :pray_tone2:

M
Rank

Dear deezer,

complaints for a long time about playing random and still not solved?

pls fix this and stop amateur behavings

Rudi
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Userlevel 7
Badge +7

Is that running on what Android version @ashowl77? Can you also go into your app's settings and check in 'About', which version is it at?

A
Rank

Samsung s10 light

Rudi
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Userlevel 7
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Thanks for coming back @ashowl77 

So that I can forward my bug report to our devs, could you please confirm your device model, OS and our app version?

A
Rank

Hi so before on the playlist I was able to start with one song put it onto random and a different song would come on and if I did not want that 2nd song to play next I would go back to the 1st song and it would pick a new 2nd song now it just pick the same 2nd song no matter what

Rudi
Rank
Userlevel 7
Badge +7

Hi there @ashowl77 

Sorry to hear about that. For the first issue you mentioned, we'd be grateful if you could provide more details about your device and app version.

For the cost issue, please speak to our customer care team here and ask if there's something they can do to help out :thumbsup_tone2:

A
Rank

I'm also not happy with how much I pay for this i use to pay way less years ago ive being a loyal customer for years now plz make it cheaper as I cant afford this now covid is make my job less hours 

A
Rank

On my playlist I use to be able to put onto shuffle mode and different song would be picked after the 1st song and if I did not want the 2nd song after I would go back to the 1st song and play the next one until the 2nd song was something diff now I cant do that it jusy play the same 2nd song after the 1st song and im not happy about this 

H
Userlevel 7
Badge +6

If you want truly Random Shuffle, the YouTube Music is far from it. Do not try it at home.

It plays playlists almost in same order shuffled, ridiculous. I canceled for them and bought Deezer.

You shuffle playlist daily and literally it plays in same order (also their radio function). YTM thing.

J
Rank
Userlevel 3
Badge +1

Sadly, I agree with this post. Whatever programming language is being used to develop Deezer, please just call the random() function and everything will be fixed!

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