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One Hit Wonder
August 1, 2020
Answered

Random mode or shuffle doesn't work properly

  • August 1, 2020
  • 44 replies
  • 4310 views

Hello Deezer team

I have paid subscription for Hi-Res, so I’m your customer.

In general, your product is not bad, but for a long time I have one request for you:

please rewrite or change functionality of random mode or shuffle mode in your player for mobile and in web version for desktop.

I have 1688 compositions in my favourite list, and it's not all that I have and want to add to this lisr.

I’m not millenial and I know and love many artists and I have wide  musical preferences.
But I must listen only 20-30 the same compositions every time when I want to listen something different in my list of favourites or into “Flow” mode.
What is a shame?
You have the issue more than 2 years and still nothing for changing the situation?

And I’m not alone with it, look at complains on this forum.
Can you change the algorithm for example in this manner: add internal counter into user metadata for each composition and count each play. And play next time another compositions from list of favourites which have lower counter value. It's simple. Or please use more strong randomize function!

Hire normal programmers!
I understand you may use many variables before make desicion what will be played, like is song in cache or not and another evaluations ...
But what is I customer who doesn't have traffic limitation and I don't against to download as much as possible just do normal RANDOMIZE mode for me and my playlists.
I wrote my requests several times and nothing from your side ... It's shame, it's my opinion.
Do you need to save your customer, let him to stay with Deezer?

Or you already have millions subscribers and opinion of one of their nothing matter?
Or your customer should change music provider, on our market we already have Youtube Music and Spotify ...

Thanks

Best answer by hpguru

If you want truly Random Shuffle, the YouTube Music is far from it. Do not try it at home.

It plays playlists almost in same order shuffled, ridiculous. I canceled for them and bought Deezer.

You shuffle playlist daily and literally it plays in same order (also their radio function). YTM thing.

44 replies

August 2, 2020

Sadly, I agree with this post. Whatever programming language is being used to develop Deezer, please just call the random() function and everything will be fixed!

hpguruAnswer
Ultimate Superstar
August 2, 2020

If you want truly Random Shuffle, the YouTube Music is far from it. Do not try it at home.

It plays playlists almost in same order shuffled, ridiculous. I canceled for them and bought Deezer.

You shuffle playlist daily and literally it plays in same order (also their radio function). YTM thing.

Guitar Hero
October 30, 2020

On my playlist I use to be able to put onto shuffle mode and different song would be picked after the 1st song and if I did not want the 2nd song after I would go back to the 1st song and play the next one until the 2nd song was something diff now I cant do that it jusy play the same 2nd song after the 1st song and im not happy about this 

Guitar Hero
October 30, 2020

I'm also not happy with how much I pay for this i use to pay way less years ago ive being a loyal customer for years now plz make it cheaper as I cant afford this now covid is make my job less hours 

Rudi
Ultimate Superstar
Ultimate Superstar
November 7, 2020

Hi there @ashowl77 

Sorry to hear about that. For the first issue you mentioned, we'd be grateful if you could provide more details about your device and app version.

For the cost issue, please speak to our customer care team here and ask if there's something they can do to help out :thumbsup_tone2:

Guitar Hero
November 9, 2020

Hi so before on the playlist I was able to start with one song put it onto random and a different song would come on and if I did not want that 2nd song to play next I would go back to the 1st song and it would pick a new 2nd song now it just pick the same 2nd song no matter what

Rudi
Ultimate Superstar
Ultimate Superstar
November 10, 2020

Thanks for coming back @ashowl77 

So that I can forward my bug report to our devs, could you please confirm your device model, OS and our app version?

Guitar Hero
November 10, 2020

Samsung s10 light

Rudi
Ultimate Superstar
Ultimate Superstar
November 11, 2020

Is that running on what Android version @ashowl77? Can you also go into your app's settings and check in 'About', which version is it at?

Guitar Hero
February 28, 2021

Dear deezer,

complaints for a long time about playing random and still not solved?

pls fix this and stop amateur behavings