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One Hit Wonder
tj alien
One Hit Wonder
July 15, 2022
Answered

logging in issue

  • July 15, 2022
  • 6 replies
  • 114 views

i have tried all the trouble shooting issues downloaded and reinstalled the app maybe 10 times already for some reason i cant log into my acc on mobile. even after i linked my facebook acc to try and log in with either my gmail or my facebook not one is working.

first started with i wasnt able to save anything to my playlist and next moment i could not log back in please advise. very frustrating.

 

thanks

    Best answer by Zayn-T

    From Deezer Twitter: Breaking News 🚨 We're experiencing a global server issue at the moment. You may not be able to log in or access all your music content.Bear with us while our teams are investigating this issue. Apologies for the inconvenience.

    6 replies

    Zayn-T
    Rockstar
    Zayn-TAnswer
    Rockstar
    July 15, 2022

    From Deezer Twitter: Breaking News 🚨 We're experiencing a global server issue at the moment. You may not be able to log in or access all your music content.Bear with us while our teams are investigating this issue. Apologies for the inconvenience.

    He/him. EDM, Dance, Hardstyle, techno & trance fan using iPhone 14pm, Mac M2 & Apple TV .
      Jaime.Deezer
      Community Manager
      Jaime.Deezer
      Community Manager
      July 15, 2022

      @tj alien  the service is up again and can be used but we are monitoring the situation.
      Please do not hesitate to reach out if your should encounter recurring issues.
      Thank you for your patience

      Roadie
      Jaypla
      Roadie
      September 8, 2022

      Hi, my Deezer doesnt Work, IT Shows only "require API auth"..

       

       

       

       

        Jaime.Deezer
        Community Manager
        Jaime.Deezer
        Community Manager
        September 8, 2022

        Hi @Jaypla I am sorry to hear that.
        could you please provide a screenshot with the error message in order to check with our devs?
        ​​​​​​​Thanks 

        Roadie
        Phil Rowley
        Roadie
        September 13, 2022

        I have the same error today how can I resolve this please

        Zayn-T
        Rockstar
        Zayn-T
        Rockstar
        September 13, 2022

        Hi @Phil Rowley , Are you still having issues? If so, could you let us know more details such desktop/iOS/android etc and the exact error message you’re getting? Otherwise, please contact Deezer support with as much information as possible to troubleshoot. 

        I hope it’s sorted for you anyway. 

        He/him. EDM, Dance, Hardstyle, techno & trance fan using iPhone 14pm, Mac M2 & Apple TV .
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