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One Hit Wonder
Jul 29, 2022 10:15 AM UTC

issue with listening music

 

 

Hello

I'm always receiving this error message saying that my Deezer is already active on another devices so it stops the music everytime.

There is no other device.

 

What can I do?

1 reply

Jaime.Deezer
Community Manager
Community Manager
Jul 31, 2022 7:12 AM UTC

Hey @Baptiste H I am sorry to hear that.
I’ve made some adjustments in your account and also sent you a password reset link to your email.
Please click on that link, proceed to reset your password and login again with your new credentials.
If the problem persists please let us know.
Thanks