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I switched mode, but my profile is still private.


Hello, I want to share my profile with my family members, but I can't because of my profile is private. I change this thing in settings but it is still private. What should I do to fix it? 

Best answer by Polina Prozapas

Greg.Deezer wrote:

Hello ​@Polina Prozapas 

The bug should now be fixed, thanks for your help

 

Hello, yes, now it works, thank you so much :)

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6 replies

Nina Nebo
Deezer Legend
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  • Deezer Legend
  • 4635 replies
  • February 8, 2025

 

Hi ​@Polina Prozapas !

Maybe if you turning your phone off and on again will help .
If this not help, then logging out and logging back in to your account .


Hi, It's not working 😢 and sometimes it's shows an error message


  • Tiny Dancer
  • 1 reply
  • February 10, 2025
Polina Prozapas wrote:

Hello, I want to share my profile with my family members, but I can't because of my profile is private. I change this thing in settings but it is still private. What should I do to fix it? 

If you're trying to share your profile but it's still private despite changing the settings, double-check that your privacy settings have been saved properly. Also, try logging out and back in or clearing your app cache. If the issue persists, it could be a platform bug—contact customer support for assistance.

For those in canterbury, if you're facing similar issues with local business profiles or taxi booking apps, ensure your settings allow public visibility for a smooth experience!


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  • Product Team
  • 42 replies
  • February 12, 2025

Hello ​@Polina Prozapas 

 

We investigated and found a bug indeed on our side,

We’ll be working on fixing it and I’ll keep you posted once it’s done.

Thanks for your feedback


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  • Product Team
  • 42 replies
  • February 14, 2025

Hello ​@Polina Prozapas 

The bug should now be fixed, thanks for your help


  • Author
  • Runaway Baby
  • 2 replies
  • Answer
  • February 14, 2025
Greg.Deezer wrote:

Hello ​@Polina Prozapas 

The bug should now be fixed, thanks for your help

 

Hello, yes, now it works, thank you so much :)


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