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Guitar Hero
February 3, 2023
Answered

Favourites not displaying by recently added

  • February 3, 2023
  • 22 replies
  • 754 views

Hi folks, I’ve reported this via email but posting here in case someone else has encountered this before and has a solution, it’s driving me absolutely mad 😅

 

I want to view the albums I have favourited by recently added. However on my iPhone 14 Pro, iOS 16.3, app version 9.31.0 (9.31.0.1), using recently added shows me the same view as A-Z (album). 

 

I’ve tried this on the following devices and it’s working fine there:

  • iPad Air 4th Gen, iPad OS 16.3, app version 9.31.0 (9.31.0.1)
  • Google Pixel 4 XL, Android 13, app version 7.0.20.133
  • Web player on Chrome

 

Check out the screenshots below and you’ll see the difference. And no, I’ve not forgotten to select “recently added” as the display option on the iPhone 😂

 

Here’s the troubleshooting steps I have tried so far on the iPhone 14 pro, none of which have worked:

  • Deleting and reinstalling the app 
  • Logging out and logging back in 
  • Logging out, deleting and then reinstalling the app
  • Deleting the app, removing the iPhone 14 Pro from the devices list and then reinstalling the app
  • Turning synchronised queue list off and on again
  • Accepting all ads and analytics
  • Clearing smart cache and expanding size of smart cache to 5GB
  • Re-transferring all of my albums and tracks from Spotify using tune my music

     
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Best answer by Johnathan.Deezer

Hi @shifty_shortcake

I saw our Customer Care team are helping you on that case, please reply them by email and they can help you. 😊

Take care.

22 replies

Jaime.Deezer
Community Manager
Community Manager
June 24, 2026

It is hard to reproduce on our side to be honest but I’ll follow up with devs again…
Could you please share a video with the problem again?
Thanks for your help 

Guitar Hero
June 24, 2026

Yeah, it’s a super weird one. I’m talking to Cynthia M in case 8679165 also, so no need to bother the devs twice. 
 

Issue hasn’t changed since video above. 
 

I suggested just wiping the account and rebuilding from scratch, which they seemed opposed to. But I’d rather just take the plunge, get it to work and move on.