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Answered

Favourites not displaying by recently added

Forum|Forum|3 years ago
February 3, 2023
22 replies
754 views

Hi folks, I’ve reported this via email but posting here in case someone else has encountered this before and has a solution, it’s driving me absolutely mad 😅

I want to view the albums I have favourited by recently added. However on my iPhone 14 Pro, iOS 16.3, app version 9.31.0 (9.31.0.1), using recently added shows me the same view as A-Z (album).

I’ve tried this on the following devices and it’s working fine there:

iPad Air 4th Gen, iPad OS 16.3, app version 9.31.0 (9.31.0.1)
Google Pixel 4 XL, Android 13, app version 7.0.20.133
Web player on Chrome

Check out the screenshots below and you’ll see the difference. And no, I’ve not forgotten to select “recently added” as the display option on the iPhone 😂

Here’s the troubleshooting steps I have tried so far on the iPhone 14 pro, none of which have worked:

Deleting and reinstalling the app
Logging out and logging back in
Logging out, deleting and then reinstalling the app
Deleting the app, removing the iPhone 14 Pro from the devices list and then reinstalling the app
Turning synchronised queue list off and on again
Accepting all ads and analytics
Clearing smart cache and expanding size of smart cache to 5GB
Re-transferring all of my albums and tracks from Spotify using tune my music

Best answer by Johnathan.Deezer

Hi @shifty_shortcake!

I saw our Customer Care team are helping you on that case, please reply them by email and they can help you. 😊

Take care.

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shifty_shortcakeAuthor

Guitar Hero

@Geegee57 On the new phone, did you restore from a backup or set it up as new? Wouldn't be a good solution obviously but I've been wondering if wiping my phone and treating it as a new device would solve the problem. I'm gonna get the new iPhone when it comes out later this year so was gonna test the theory out then 😅

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Geegee57

Guitar Hero

I did restore backup. Perhaps that is the problem. I think I'll give that a go at some point and start again. If you happen to get your new phone before I get around to doing this, would you mind letting me know how you get on.

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alanthedog

Roadie

Hey guys!

2024 here 👋

having the same issues on my iphone13 it’s driving me nuts, did you find any solution ?

thanks 🙏

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shifty_shortcakeAuthor

Guitar Hero

@alanthedog Nah, I switched away from Deezer before getting a new phone so never found a solution

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pjpd

Guitar Hero

Same issue. iOS 26.

Jaime.Deezer

Community Manager

Hello @pjpd I’ve just tested on iOS 26 and didn’t have any problems. All favourites are displaying by recently added. Have you reinstalled the Deezer app and tried again?
Thanks

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pjpd

Guitar Hero

Deleted and reinstalled app. Still see eg albums sorted correctly on the website, and incorrectly in the app.

Favourited and un-favourited an album on the phone. It temporarily sorted correctly, but then reverted.

Edit:

Recently added is just sorting by alphabetical

Just noticed it’s alphabetical, in spite of “Recently added” being selected. It’s as though the “Recently added” option is triggering “A - Z (album)” option.

“A-Z Artist and “Most played” seem correct.

Which pages affected:

Favourites: Artists - Recently added = working
Favourites: Albums - Recently added = sorts by alphabetical instead
Favourites: Playlists - Recently added = sorts by alphabetical instead

Jaime.Deezer

Community Manager

I’ve tested again on iPhone and iPad and “recently added” worked as expected with artists, albums and playlist.
Could you please share a video highlighting the problem to investigate further

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pjpd

Guitar Hero

Drive link.

Includes camera of desktop showing correct sort.

If I favourite an album on the app, it is correct briefly. Like, for a minute.

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pjpd

Guitar Hero

Still broken.

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