Deezer desktop app repeatedly giving me error "MS3000" when I try to play something from My MP3s through a playlist.

@sushigal007 I don’t have an ETA for a fix but our devs are working on it.
Thanks for your patience and apologies for all the inconvenience

Same issue. To be honest, with Deezer being even more expensive than before and with really bad Deezer app for Mac, I am thinking of stopping my subscription.

Everything is more frustrating than it used to be, Deezer is obviously ignoring all of us with these issues, and doing something about it.

What is the point to be subscribed to it without the benefits?

I will monitor to see if you will fix this, otherwise I am moving on. There is no point for being subscribed to the app with the support team who doesn’t care and is not able to fix the important issue. Any serious tech org would put this in the backlog and fix it months ago...

I’ve been considering this for a while, too. I subscribe to music providers for one reason, and that’s the convenience of use; I could manage my music for free, but that brings with it a lot of hassle. I stopped using and paying for Spotify when the app stopped doing what I wanted from it, and if I have to wait much longer for this fix then I’m going to be quitting Deezer too.

The most ridiculous part is that when I contacted Deezer customer service about the MS3000 error before this thread gained traction, the response I got was very obviously written by ChatGPT, even including something along the lines of “try contacting customer support for more tailored information” as a suggestion. I’d have rather been told “we have no idea what that error is” than have such a lazy approach to customer service for something that I pay for.

Agreed. Seriously considering going back to Spotify, with this fiasco.

Same issue, on desktop and phone app, and I’m also subscribed to the app. I’m getting so frustrated with Deezer lately because I have so many uploaded MP3s that just won’t work, and it’s been SEVERAL WEEKS already.

Like, I know it’s not that simple bc coding and etc etc, but… uploaded MP3 were working before. They were fine. What changed and the most important question, why not change BACK? Cause whatever update this was, was terrible. And again, it’s been weeks and weeks and nothing has changed.

I like Deezer because I like the interface a lot better than Spotify for example, and Deezer had presented issues before, but this is legit the first time I’m genuinely considering moving on to another app.

@Dausora, @IACowboysFan1970, @Celtic Botan, thank you for your feedback.

Glad we are all sharing the same opinion.

I mean, seriously, when they started seeing so many people complaining, they could have just rolled back to the version when this worked. This is a normal way of developing SW/apps nowadays, shouldn’t be too difficult. And also, one should know when to use genAI for answering their customers and when to bring in humans to help.

I got into Deezer very early on, when they were still a start up. I heard about them on the french music festival (Rock en Seine) and I felt that supporting the “little guys” is more important than spotify. I even advertised it to my friends in states and canada and many of them moved to it.

But now, none of this makes sense anymore. How disappointing.

Let’s see if somebody reads this and understand how serious this is and FINALLY does something about it.

Rollbacks can be easy but it’s not always so clear. It may not be obvious which update triggered the issue if it was a cascading effect, which it looks like might have been the case. Reverting all updates in bulk can cause its own set of troubles.

Now besides that, adding my own testimony of having this trouble. Would really love for it to get resolved soon since it’s a regularly used feature I use that has been completely broken for a while now.

Same issue has been driving me up the walls for well over a month now. Not expecting much in the form of an update or fix just yet however, seems whatever dev capacity they have is overworked or understaffed (probably both). Issues can take several months to fix and feature requests are rarely followed up on.

Hi Jaime, 

Is it possible to give an update on how the progress of the devs is going for fixing this problem?

The issue is still there.

I’d like to know, too, especially since there was a huge update of Deezer in the Windows Store this am (10/24), but the issue with uploaded MP3s is still there. ​​​​​​​