Deezer desktop app repeatedly giving me error "MS3000" when I try to play something from My MP3s through a playlist.

Hi @thebabymonster @Dausora @IACowboysFan1970 @Celtic Botan @kueller @Storm Dualon @Bart Lolkema, thanks for checking in!

Unfortunately, there’s no news on this yet.

Our teams are aware of the issue, but it requires more technical investigation.

Sorry for the wait, and I’ll keep you posted if there are any updates!

Try going to Favorites > Playlists> My MP3s and changing the sorting order for the playlist in the top right corner of the playlist screen. That works for me on mobile to get around the MS3000 error and such, because it's a new issue every day with this app.

For some reason mp3’s work correctly on Chrome browser but not on the phone app

Weird fix here and I haven’t tested it to a great extent so I’m not sure how reliable it is (or if I’ve even guessed the cause right), but I noticed a few days ago that one of the songs from My MP3s showed up in my queue and actually played correctly. It was nice, but I wasn’t sure why it happened. This happened a few more times.

Well, it’s just happened to me again right now, and I realised that every time a song from My MP3s actually plays correctly now, it’s when I’ve used the Deezer Connect feature to change music on my PC via my phone, and the shuffle play has put one of My MP3s in my queue.

In case it’s important, I always do this AFTER getting an MS3000 error, because the error completely stops my music from playing and I got sick of going back upstairs to restart Deezer on my PC just to then go back downstairs. I also have all the songs downloaded on my phone, though I’m not sure why that would change anything.

Hope this helps someone.

Funnily enough, Deezer Support’s implementation of ChatGPT told me the exact same thing when I emailed them 😂

I pay for a monthly premium subscription, but all we get from the team is that the developers are aware of this problem, with no resolution.

Thousands of users like myself have spent many years uploading MP3s, but for the past year we can’t get access to them. 

These generic answers are not cutting it. What is going on?

Same issue, on desktop and phone app, and I’m also subscribed to the app.

I'm very frustrated. If I can't use my music, I'm leaving. I'll give it until the end of the month, if it hasn't been fixed I'll go somewhere else.

Interesting-Windows Store shows a new update for Deezer, but what are the odds that the error is fixed?

My answer: Slim, and none. And slim has already left town. 

I have a feeling they did something as out of nowhere, MP3’s I uploaded a while ago started to download and are playing fine on desktop app, website and app (finally!). Maybe this is just for me, but it looks like they have nearly fixed this issue.