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Troubleshooting

Tips, tricks and guides

1301 Topics

R
Runaway Baby
Raihan MuhammadRunaway Baby
asked in Other devices

Cant stop autoplay on mobile device

I cant seem to stop autoplay after the album/song i want to listen to stop. I can stop the autoplay on the desktop version of deezer but on the mobile the option to stop the autoplay is not availableListening from huawei p40 proIt is very annoying can anyone help.  

1
A
1 year ago
V
Tiny Dancer
VOCODTiny Dancer
posted in iOS

artist name

Hey I have try to every thing to find my name to verify my deezer account but I dont fint it no matter what..

1
A
1 year ago
D
Runaway Baby
delphine_xcRunaway Baby
asked in Android

MP3's wont play

 

1
Yula
Moderator
1 year ago
P
Runaway Baby
Paola SRunaway Baby
posted in Other devices

Playback stops every few seconds on app and web

These last few days, music stops every few seconds in both browser and mac app. I cleaned cache and re installed the app, also changed wifi network which seems to work for some minutes but then it keeps stopping.  I’m not having the same issue with other streaming services, so I don’t think is my connection.Any workaround? This is very annoying OS version: Ventura 13.1App version: 5.30.500Browser: Chrome

1
A
1 year ago
L
Runaway Baby
LtquadekillerRunaway Baby
posted in Android

What is MS0004

What is Error MS0004?

1
Johnathan.Deezer
1 year ago
J
Tiny Dancer
jb900Tiny Dancer
asked in Android

Deezer on BluOs

Can't load Artists, Playlists, or Tracks on BluOs fone app on Samsung S21. Albums load but very slow. Other music services work fine on BluOs app. Artwork problem?

1
Johnathan.Deezer
1 year ago
G
Tiny Dancer
GallinhaTiny Dancer
asked in iOS

Cannot restore my subscription (despite having bought it)

My account is said to be already active when I try to use the partner offer. After putting my phone number where asked, no SMS is sent to me, instead,  a message saying my account is already active shows up with an option to log in to my account, but the button sends me to an error page and then to the app store. My progress ends there, as my account stays inactive. I’d like if someone helped restore my subscription. The same problem has already happened before and as it seems wasn’t fixed.

1
A
1 year ago
R
Runaway Baby
RefMo123Runaway Baby
posted in Android

Atomic Habits

I'm listening to "Atomic Habits" by James Clear and it gets stuck at 53:07 mins and doesn't play any further. Please assist.

1
Yula
Moderator
1 year ago
M
Runaway Baby
makshubRunaway Baby
asked in iOS

iOS app lack google cast

Hi,I'm using the latest Deezer app from app store.I am on iOS 16.3 on iPhone 13 Pro. The app doesn't show Google cast button at all so I can't connect to my speakers.Tidal, Spotify, YouTube Music works and can cast normally. I have HK Citation speakers plus Nest Audio and Nest Mini

1
Yula
Moderator
1 year ago
W
Runaway Baby
WhishmusicRunaway Baby
posted in Android

Stänger ned

Deezer stänger av musiken rätt som det är :( Jag har avinstallerat och installerat om appen, men det hjälper inte. 

1
A
1 year ago
D
Runaway Baby
delphine_xcRunaway Baby
asked in Android

This Track Will NOT Download

I genuinely don't know why this single track won't download. The rest of the album can, but for some reason this one can't. Is it just my account?

1
A
1 year ago
D
Tiny Dancer
Dmw72Tiny Dancer
asked in Other devices

Sleep issue with Amazon firestick.

I've just downloaded the Deezer app to use on Amazon firestick. Whilst playing music, after a few minutes the screen saver came on and the music stopped playing. Frustrated by this I looked in the firestick settings to find how to turn the screensaver off, which I did. Thinking that would be the end of it I then found that after about 20 mins the firestick went to sleep. I could not see how to change this. It also seems that this issue has been going on for sometime now. Is there a solution to this that I am missing?. If not then why not? There's no point in having the app otherwise as it ruins the experience. 

1
Superschlumpf
Deezer Legend
1 year ago
A
Runaway Baby
Andrew BartonRunaway Baby
asked in Android

Favourite artists keep getting removed.

For some reason i keep finding artists i have favourited have been removed from my favourites list without me doing so. Any ideas?thanks

1
Johnathan.Deezer
1 year ago
D
Runaway Baby
DimitriDRunaway Baby
asked in Android

onlangs afgespeeld

Ik kan niet meer zien welke nummers ik als laatst geluisterd heb. Ook kan ik niet meer via mijn tv deezer luisteren omdat hij dan aangeeft links van comtent zijn geblokkeerd. Hoe verhelp ik dit?

1
Johnathan.Deezer
1 year ago
H
Runaway Baby
Howard 294Runaway Baby
asked in iOS

Does Deezer work nicely with Alight Motion?

Will the Alight Motion Mod Apk will work nicely with my Deezer account? I want to know I can add the music from Deezer to the Alight Motion.

1
Johnathan.Deezer
1 year ago
P
Runaway Baby
Peng ManRunaway Baby
asked in Android

Can't stream music on Basic,Standard or HQ.

I can only stream on HIFI and it burns my data.I can't stream on Basic,Standard or Hq....why?? Any fix??

1
Johnathan.Deezer
1 year ago
CaraV
Runaway Baby
CaraVRunaway Baby
asked in Other devices

2022 Hisense VIDAA Smart TV

Hi allI have a 2022 Hisense 58” VIDAA Smart TV, which comes with the Deezer app already loaded, however I have the intermittent problem that my downloaded playlists freeze mid-song. I then have to turn the TV off completely at the power outlet for about 5 mins to reboot everything but it seems to happen again after about 30 - 45 mins. This is VERY annoying as I only pay for Deezer premium in order to use it on my TV?? Please help….

1
Johnathan.Deezer
1 year ago
CaraV
Runaway Baby
CaraVRunaway Baby
asked in iOS

iPhone iOS16 doesn't seem to want to fully download playlists

My iPhone doesn’t seem to want to completely download playlists? My WiFi connection is quite strong with a very good speed & my playlists have been “hanging” as partially downloaded for days now? The green download line simply doesn’t move? And some songs have the green tick to suggest that they are downloaded to my device while others have a black tick?? Please help….

1
Johnathan.Deezer
1 year ago
M
Runaway Baby
Muhammad.AbdulkadirRunaway Baby
posted in iOS

loading

hi whenever i try playing a song it’s not working it keeps saying error 

1
GropplerZorn
Deezer Legend
1 year ago
J
Runaway Baby
Jon BlackRunaway Baby
asked in Android

When will you support Chrome Cast properly

A few simple things to fix with Chrome Cast.1. Volume control from device volume button2. Play nextTwo very simple quality of life issues that you have failed to implement despite numerous complaints.All other platform apps support this and commenting as a developer it doesn't look too hard to implement. Please,  please fix or I will have to go elsewhere. Happy to beta test for you

1
Superschlumpf
Deezer Legend
1 year ago
A
Runaway Baby
ankur ARunaway Baby
posted in iOS

Cant play music on iphone SE, only Podcasts?

I have recently bought my daughter an iPhone and added the Deezer app as part of a Deezer family subscription. It will not let her play any music at all - unable to load, all songs are greyed out, not just the explicit ones. Nothing at all to do with Wi-Fi or connectivity as oddly it will let her play podcasts. Any ideas? I have checked all settings that I can.. thanks

1
Yula
Moderator
1 year ago
D
Tiny Dancer
DavidH242Tiny Dancer
posted in Other devices

Why does my downloaded playlist keep stopping?

One song plays, the next song stops after a few seconds. Skip that song and the next one plays, then the following stops after a few seconds.

1
R
Lover
1 year ago
M
Runaway Baby
MaellevRunaway Baby
asked in Android

Fail to load

Bonjour, après avoir fait la dernière MAJ de Deezer, j'ai eu depuis 2 jours une incapacité à écouter quoi que ça soit sur mon telephone. Ça me mettais le message "Requested content is not loading/fail to load".J'ai donc suivi les instructions sur deezer support : vider le cache, changer de connexion internet, redémarrer mon téléphone, réinstallé l'appli.Maintenant je n'ai plus le message d'erreur qui s'affiche de suite, mais un chargement de la musique qui n'aboutit jamais à sa lecture.Pouvez vous m'aider? Merci

1
Johnathan.Deezer
1 year ago
L
Runaway Baby
lars-dkRunaway Baby
asked in Other devices

B&o Eclipse status.

what is status on this problem. Is now 8 Mounts ago that Deezer Will fix it. But its still not working !  

1
Yula
Moderator
1 year ago
G
Runaway Baby
galal mohamedRunaway Baby
asked in Android

why i didn't have free month before pay 199 le

Why I didn't have a free month before pay 199 LE for subscribe 

1
A
1 year ago
TERMS OF USE DEEZER COMMUNITY SITE