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Why your premium is doesn’t work???


Why you take money and premium doesn’t work???? I changed already 3 accounts because of this problem and just lose money and playlist there!!!!!!!!

Best answer by Nina Nebo

Hi @katrina.fortunes !

Maybe link below can help you ⬇

 

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Nina Nebo
Deezer Legend
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  • Deezer Legend
  • 5120 replies
  • Answer
  • July 12, 2023

Leonídia.Deezer
Alien SuperStar
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Hi @katrina.fortunes  , I'm sorry to hear that you are having this issue.
I checked your Deezer account and it's on a free plan with no music played so far.
It is possible that you have more than one Deezer account.
To clarify your situation, please contact our support team here and provide them an invoice of your most recent payment.


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