Clicking on search result plays wrong song

Similar report referring to iOS:

https://en.deezercommunity.com/everything-else-56/songs-aren-t-playing-right-72811?postid=210071#post210071

I just tried it in the Windows desktop app (version 5.30.210) searching for Yellow Submarine, but did not directly click on the found track and chose to add it to the play queue in the dropdown menu which worked as usual.

Thanks for the heads up about this. That other topic is describing exactly the problem.

Maybe that is a new bug, what happens if you try to either send the found track to listen next or add to play queue instead of trying to play it directly? It seems to use the dropdown option of starting a track mix instead.

Interesting, thanks for the feedback bluezzbastardzz. I tried these options on both iOS and the web interface

• On iOS: I searched for a song (“Cuyahoga”). From the tracks returned, I try to play the first result, and it plays the wrong song (“Tomorrow”). If I select Play Next on the track result, then skip to the next song, it plays the original song (“Cuyahoga”). I have an option to Add To Queue, but I don’t see any way to subsequently view my Queue.
• On web: I am able to view my Queue, and see that Cuyahoga has been added to the end of it, 40 songs in. I searched for a new song (“Aeterna”). I click on the track result and it plays the wrong song (“Made of Air”). I do not have an option to either Play Next or Add to Queue. (see screenshot of my available options).

Is this at all helpful in troubleshooting? Thanks for your thoughts!

@Panthera Onca I am having the exact same issue on my Family account… It seems as you said that it plays a song from the same genre but sometimes it’s gets very very random. I also have all my devices up to date. I really hope this bug will get fixed! I found a way to play the song I’m looking for by tapping on the 3 dots then tapping “Play with lyrics” and it’s seems like it works only for a few songs. 

I have just noticed that when your play queue is already in Mixes mode (indicated at the top of the play queue), it will no longer offer the dropdown option to listen next (“Danach hören” in German) in search results for tracks. So you would have to end or quit the Mixes mode in the play queue first, e.g. by starting an album, so it will be loaded instead of automatic mixes into the queue. Then the line on top will change to the usual “Play Queue” header. A dropdown menu of a found track will look like this then in the desktop app and probably web player:

Sorry for the German version, but I think you can see the difference nevertheless. Here is the top of my play queue as well:

I guess there must be a way to see the play queue on iOS, too, maybe some iOS user else can help, e.g. @dee_dirk ?

You can get into the queue from the player view:

Hey @Panthera Onca @Pirvn I could not reproduce the problem on our side, either on iOS or Desktop.
Could you please share a video with the problem in order to investigate with our devs?
Thanks for your help and apologies for any inconvenience.

​Thanks @Jaime. Here are two recordings, attached in a .zip file.

• On Desktop, I searched for “Kryptonite”. I click on the first result (“Kryptonite” by Three Doors Down). It instead plays “In the End” by Linkin Park. I click on Kryptonite again, and this time it plays “Through Glass” by Stone Sour
• On iOS, I searched for “Under the Boardwalk”. I click on the top result (“Under the Boardwalk” by The Drifters). It instead plays “Baby Love” by The Supremes. I click on Under the Boardwalk again, and this time it plays “Another Saturday Night” by Sam Cooke.

Thanks!

​

@Jaime.

Here is a recording from my iPhone with the Software Version 15.4.1

(I hope the attachment works...)

Here is an additional video that I'm seeing as well. Also on family plan and this is my kids device on iphone https://memberpages.s3.amazonaws.com/lbb4zi8isp-deezer-lc3zb40c2m.mp4

I’m having same problem and can’t get any help. I’m going to have to cancel my family plan if I can’t resolve because only can search and play a song I want, my family members search and select a song and a different song plays.

Hi all, Apologies for the delay and thanks for the videos.
I have informed our devs and they are investigating right now.
As soon as I hear back from them I’ll update you.
Thanks for your patience :)

No, unacceptable. If you charge me for a family plan, it is unacceptable that you do not have it working. My family members weren’t able to play a song that they selected. I. Have cancelled Deezer and am seeking a refund. You can’t resolve this or even come up with an alternate fix. I would be embarrassed if I were you. I had a suggestion, since I was paying a premium price for family feature but family members were not getting all the features, that you could instead give them their own full accounts separate from a family plan.

anyway, I’ve given you enough time to resolve this, I am done with you.

Joe

@Jaime. Thanks for the update, and for sending this information along to the devs. I understand that it may take a little time to resolve the problem, but also hope they can move on this quickly, because it really is limiting Deezer’s functionality for me.

However, since I started this thread, I do take some issue with it being marked as “Answered.” You’ve passed the problem on to someone else, but the problem hasn’t yet been resolved. Until there’s an actual fix for this issue, can we leave this question as unanswered?

Thanks.

Hello @Panthera Onca thank for your patience. I have asked for an update regarding the problem.
The question is marked as answered with the best available response. Then any other affected users will be able to get that info easily, and in this case get to know that we are investigating and will update affected users as soon as there is a fix.
Apologies again for all the inconvenience and I hope I can share good news soon.

I’m experiencing the exact same issue using my iphone12. I’m a profile on my wife’s family plan. But when my wife follows the exact same steps as I did, on her iPhone 12, it works perfectly for her. Why does it not work for me to play the track I select?

I continue to have this issue and have since I started my deezer family plan account. I have an iPhone 8. @Jamie if it’s helpful please let me know what troubleshooting info I can provide. 

@Matt Gray Brush could you please confirm what iOS version do you have and if you have the latest version of the Deezer app?
Could you also try on web version and desktop app and let me know if you experience the same problem?
Thanks 

Hi @Jamie, iOs 15.5 and current Deezer as well. It does appear to only be affecting my mobile account. 

Thanks @Matt Gray Brush I think your problem is related to a well known issue affecting Family profiles in the US.
It took a while to find the root of the problem and manage to fix, but finally our developers have done it and a permanent fix should be ready by the end of next week.
Apologies for all the inconvenience and thank you for your patience

Awesome! Really glad to hear it. I’ll make sure everything is updated next week on the app store/iOs end and if we have further issues I will let you know. We do have a family plan so that checks out. Thanks @jamie, appreciate you sticking with us.