Can't find LG Deezer app

Hey @JasonD 

We're currently working on a new version of our TV app - it'll take quite some time before we're ready.

That could be the reason you can't see it now. But I'll double-check it and get back to you 

Hello,

I just. replaced my Samsung SUHD TV with LG CX OLED TV. I had done a quick research online before buying the TV and thought I was going to be able to install Deezer app.

I guess I won’t as the app isn't showing on the LG content store (I am in the US) and researching online I see that everyone keeps reporting problems with the app working.not working.

I wonder why is it that Spotify and Pandora have no issues integrating their app, while Deezer seems to have had issues since the beginning (just referring to the timing of the different posts I have seen).

Is this an issue on my side? Should I be seeing a Deezer app on the LG content store in the US?

Regards,

Axel

@Rudi great, thank y

Hey Axel @Oakspam21 I'm looking into this at the moment!

Hey @JasonD @Oakspam21 

Our team decided to remove the app from the store until a newer version is fully developed. The current app isn't as reliable as we expected it to be for quite some time, so our teams want to make something better, from scratch. I'll be keeping the community updated about this. Thank you for your understanding 

Thanks for the reply. If that’s the case you should definitely remove LG TVs from the list here:

https://www.deezer.com/us/devices/tv

I just subscribed only to find out now that the app is not available.

But that’s what trials are for, aren’t they

Hello @mair, yes you’re right. I’ll communicate that to our teams right away.

Are your team still developin deezer for LG Tv?

Nice, thank you for the status update.

LG TVs are still listed as compatible devices although the app is not available. This looks a lot like false advertising to me.

Can you remove the unsupported devices from your website or release the app?

More news planned to be delivered soon, @mair @Oakspam21 thanks for your patience so far! 

What is the status on this @Rudi ?

I am asking, because on my sisters LG TV from 2017 WebOS Version 5.60.25 the deezer app is not available in the LG Store App.

However on my TV from 2020 with WebOS Version 5.20.35 the Deezer App is available in the LG Store App.

Thanks for your help.

@nkaloei 

The new Deezer app for LG TVs requires a 2017 or newer TV model. May be not all 2017 TVs are supported and your sisters TV is one of them. If the firmware is up to date and no update is available imo there‘s no chance. 

@Superschlumpf 

Hello, thanks for clarifying the issue. And if that is the final state of the affairs, guess you should inform LG Worldwide about it. Just FYI: in Serbia, their customer service insists that Deezer App is fully supported for my model (47LB630V), and it is not (one can not find the app in LG Store). Thank you, cheers, Boban

@iboban

Thanks for your feedback… just as LG is responsible for the content of their TV appstore, only they can decide if the Deezer app will be available on your TV model. 
I suggest you send a request to the Deezer support team about LGs feedback and perhaps they can ask LG to check it. 
https://support.deezer.com/hc/en-gb/requests/new?ticket_form_id=360000057869

I understand this, however the app was working fine on the TV until April 2022.

Was the Deezer app recently updated? Have you a link to the release notes, where Deezer communicated that it will not be compatible any longer?

@nkaloei 

Yes, there came a new app for LG last april that doesn‘t support old TV models. 
In the meantime imho the old LG app was removed.

I‘m sorry, but i can’t find official release notes for the new app.