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Jaime.Deezer
Community Manager
Jaime.Deezer
Community Manager
October 22, 2020
F.A.Q.

I've paid for Deezer but I'm still being asked to subscribe/ Paid but still Free

  • October 22, 2020
  • 206 replies
  • 18660 views
I've paid for Deezer but I'm still being asked to subscribe/ Paid but still Free

Have you paid for your subscription? Are you still seeing adverts and being asked to subscribe? :free:
Do not panic and please try the following quick fixes.

 

Have you just setup your payment 📲


Sometimes, it can take a few minutes for the system to update your account status after making a payment.
Please wait a couple of minutes and then follow the steps below to log out and then log in again.
On the app:

  1. Tap on Favorites :heart:
  2. Tap on Settings ⚙
  3. Then click on My account
  4. And then Log out

To log out of deezer.com and desktop app, click on your profile picture (top right)  and select Log out.
 

There may be a problem with the payment 💳


It’s really easy to see if there has been a problem with your payment: check your email!
We’ll let you know if anything hasn’t worked.

You can also check your bank statement to see if you were charged by Deezer. If not, chances are there was a problem with the payment and you can just subscribe again.
 

Has the subscription expired ⏰


Have a quick look on your Subscription page for any notifications:
On the app:

  1. Head to Favorites :heart:
  2. Tap on Settings ⚙
  3. click on My account
  4. Then click on Manage my subscription

On Deezer.com and Desktop app:

  1. Click on your profile picture (top right)
  2. Click on Account Settings
  3. Your subscription plan information will show when you click on Manage my subscription
     

Logged in with the right account? 🤔


It’s possible to create multiple Deezer accounts, you just need a different email address for each account. Please check that you’ve logged in with the correct account that has your paid subscription.

If you’re not sure which email you used to create an account, an easy way to test is:

  • Try recovering the password for each of your email addresses
  • If an account exists, you’ll be sent an email with a new password.
     

If you paid via Itunes, please check this topic 
 

Still not working? 🚨🆘


Sometimes a bug might come up. Have a look at our News and Announcements section just in case something is affecting you. Otherwise, contact our Deezer Support Team.

    206 replies

    Show previous replies
    Rafael.
    Ultimate Superstar
    Rafael.
    Ultimate Superstar
    August 18, 2021

    I paid the Hi Fi upgrade yesterday and still it shows to me as try it and when I go to the page it says deezer premium. How I can resolve this?

     

    We won't be able to check your account from here. Please get in touch with our support team here and send a proof of payment, they will be able to have a look for you ;)

    One Hit Wonder
    Lakhona
    One Hit Wonder
    August 18, 2021

    Hello,

     

    I have paid for Deezer Premium to my cell services operator - Telenor (Bulgaria). Previously I was paying directly to Deezer for Premium account. However, my account is now free and more than a week I got the same answer from Telenor - "We have raised the ticket to Deezer and we are waiting for their statement, we can't give you a deadline." Please, give me a feedback, as I am going to cancel my contract with Telenor and the Deezer account, so I get better service from other providers.

    Thanks!

    Rudi
    Ultimate Superstar
    Rudi
    Ultimate Superstar
    August 21, 2021

    Please reach out to our support team, @Lakhona 

     

    Roadie
    Delcio Ramos
    Roadie
    September 9, 2021

    Hello, i already have a account but i changed the phone and i login it's said to me to make new plan month. How's possible? 

    Jaime.Deezer
    Community Manager
    Jaime.DeezerAuthor
    Community Manager
    September 9, 2021

    Hi @Delcio Ramos you might be logged in to the wrong account.
    Please click on the gearwheel>scroll down and logout. Then login again with email linked to your account and the corresponding password.
    If the problem persists, please contact our Deezer Support Team and provide the payment information and one of our agents will be able to find your paid account in the system and help you to login.
    Thanks :relaxed:

    Guitar Hero
    Wilskes
    October 2, 2021

    ik heb normaal gewoon premium  maar ik weet niet waarom staat in de free stand wat nu

     

     

    Guitar Hero
    Wendell
    Guitar Hero
    October 7, 2021

    Made my payment, premium gone, downloads and playlists 

    Roadie
    caroline09
    Roadie
    October 8, 2021

    I have a deezer family subscription that I’ve held for at least 6 years and over the last few days I’ve noticed When searching it’s asking me to subscribe. Please help

     

     

    Jaime.Deezer
    Community Manager
    Jaime.DeezerAuthor
    Community Manager
    October 8, 2021

    Hi @Wendell @caroline09 please get in touch with our Deezer Support Team and one of our agents will be able to help with your request.
    Thanks :)

    Guitar Hero
    Wendell
    Guitar Hero
    October 8, 2021

    I've been doing that for a  week and no one is being helpful, at this point I don't care about the premium, I just was my playlists and downloads back

    Show more replies
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