Community Manager

F.A.Q.

I've paid for Deezer but I'm still being asked to subscribe/ Paid but still Free

Forum|Forum|5 years ago
October 22, 2020
206 replies
18660 views

Have you paid for your subscription? Are you still seeing adverts and being asked to subscribe?
Do not panic and please try the following quick fixes.

Have you just setup your payment 📲

Sometimes, it can take a few minutes for the system to update your account status after making a payment.
Please wait a couple of minutes and then follow the steps below to log out and then log in again.
On the app:

Tap on Favorites
Tap on Settings ⚙
Then click on My account
And then Log out

To log out of deezer.com and desktop app, click on your profile picture (top right) and select Log out.

There may be a problem with the payment 💳

It’s really easy to see if there has been a problem with your payment: check your email!
We’ll let you know if anything hasn’t worked.

You can also check your bank statement to see if you were charged by Deezer. If not, chances are there was a problem with the payment and you can just subscribe again.

Has the subscription expired ⏰

Have a quick look on your Subscription page for any notifications:
On the app:

Head to Favorites
Tap on Settings ⚙
click on My account
Then click on Manage my subscription

On Deezer.com and Desktop app:

Click on your profile picture (top right)
Click on Account Settings
Your subscription plan information will show when you click on Manage my subscription

Logged in with the right account? 🤔

It’s possible to create multiple Deezer accounts, you just need a different email address for each account. Please check that you’ve logged in with the correct account that has your paid subscription.

If you’re not sure which email you used to create an account, an easy way to test is:

Try recovering the password for each of your email addresses
If an account exists, you’ll be sent an email with a new password.

If you paid via Itunes, please check this topic

Still not working? 🚨🆘

Sometimes a bug might come up. Have a look at our News and Announcements section just in case something is affecting you. Otherwise, contact our Deezer Support Team.

Show previous replies

Jaime.DeezerAuthor

Community Manager

Hi @Camila Medeiros I am sorry to hear that.
Please contact our Deezer Support Team and provide a copy of the payment and one of our agents will be able to help with the activation.
Thanks :)

A

Andro Gagulić

Roadie

Hello, I'm interested what is the reason that from nowhere my songs are not existing anymore on my deezer app and asking me to get deezer premium but I already have it and paying last couple of years.

Jaime.DeezerAuthor

Community Manager

Hi @Andro Gagulić you might be logged in to the wrong account.
Please log out (gearwheel>My account>Log out) and login again with the email and password linked to your paid account.
Let me know if that works

D

Dragan Markovic

Guitar Hero

I've paid for Deezer but I'm still being asked to subscribe!!!!

Please do not remove mine post!!!

D

Dragan Markovic

Guitar Hero

I have paid on Friday one year membership and I am still in Free mode?!? What’s wrong?

K

kbrs

Roadie

Hello guys,

I just resubscibed my deezer premium and still iam in “deezer free” mode. I did it on my mobile app (android) , got an email with payment confirmation, my bank account was charged, but still i didn’t get deezer premium. Tried to logout, log in few times but nothing changed. I waited for over 30 mins to write this post. Pls send help :v

A

Anonymous

Hi @Dragan Markovic and @kbrs

Have you got HiFi now? If not, it might be an idea to contact Deezer Support . You can leave them an offline support request and they can make sure everything is correct on their system.

Hope it gets sorted soon.

M

Miguel Angel Rojas

Roadie

Hello! I'm a long term user with a family account. Since a while ago, I can no longer log into my account (used to do it with Facebook and it says that in-app browser log-in is not allowed).

I tried accessing via Google and the system created a new account, which has somehow overriden my previous history. On top of all of that, I'm still being charged for the subscription.

Can you please help? I'm tired of battling with the system. It's being quite frustrating.