Answered

Subscription price increase

  • 22 February 2022
  • 21 replies
  • 346 views

My Deezer subscription was increased. Why please?

icon

Best answer by Jaime. 22 February 2022, 12:11

View original

21 replies

Userlevel 7
Badge +5

Hi @Azubuike Selma prices have increased in your country and the new price for your subscription is USD$10.99
We’ve updated our offering so that all paid subscriptions now have access to HiFi content by default and to ensure the experience is consistent across all markets going forward. We want to provide more value to our subscribers by giving them lossless quality music. In addition, we want to make sure that payouts to the artists you enjoy have increased by the exact same percentage.
Thanks :)

Userlevel 1

What the actual fuck … I’m going from 7.45 USD  to 17.99 USD that’s madness.. Im switching to Spotify… what the hell 

How will I move from $2 to $10, this is so much, I don't really need the hi-fi because I hv been using Deezer for some months and I didn't see a need for the hi-fi

Userlevel 1

This is bad. After all these years..time to move elsewhere. So disappointed with the new price. 

Userlevel 7
Badge +5

@yonosastra as a current paid subscriber you’ll be able to keep the old price but you won’t get HiFi quality only HQ.
I hope that helps.
Thanks :)

Userlevel 1

@yonosastra as a current paid subscriber you’ll be able to keep the old price but you won’t get HiFi quality only HQ.
I hope that helps.
Thanks :)

Ah. Okay. Thats good! I think i am good with just HQ. Thanks for this information. I will continue my subscription. 

Userlevel 3
Badge +2

@yonosastra as a current paid subscriber you’ll be able to keep the old price but you won’t get HiFi quality only HQ.
I hope that helps.
Thanks :)

@Jaime but it doesn't make sense that prices are standardized for every country. $10.99 in the US isn't the same for US as it is for Bolivia, or India, or Venezuela. Isn't Deezer considering customers as well? For many of us is doubling the pricing, and in some cases it's even worse.

Userlevel 7
Badge +5

Hey @JJST I replied here:
 

Thanks

Hi @Azubuike Selma prices have increased in your country and the new price for your subscription is USD$10.99
We’ve updated our offering so that all paid subscriptions now have access to HiFi content by default and to ensure the experience is consistent across all markets going forward. We want to provide more value to our subscribers by giving them lossless quality music. In addition, we want to make sure that payouts to the artists you enjoy have increased by the exact same percentage.
Thanks :)

HI Jamie,

I keep seeing expired subscription on my profile whereas I have a continuous default payment via card ongoing. Trying to subscribe now and am seeing 10.99USD which is more that 5 times my previous payment

Userlevel 7
Badge +5

Hey @omoluxy I am sorry that you are having problems with the renewal of your subscription.
The new price for Premium in your country is USD$10.99 indeed.
Please get in touch with our Deezer Support Team for further information and help with your ongoing payment.
Thanks :)

From 6,99€ to 10,99€? No thanks! i’m switching to Spotify. 

Userlevel 7
Badge +5

We hope that you decide to stick around with us. We appreciate and value you, not only as a customer, but as a music listener and podcast fan.
If you decide to try something else for a while, we understand. In that case, we want to say thank you for supporting us.
We hope that you come back in the future and look forward to seeing you! 

Greedy developers  !! opportunistic people 😑. Suddenly free low quality disappear and premium price increase dramatically!! 

But let's see how it will end up ! there was and there will be always alternative options.   

Userlevel 3
Badge +2

My Deezer subscription was increased. Why please?

Greedy developers  !! opportunistic people 😑. Suddenly free low quality disappear and premium price increase dramatically!! 

But let's see how it will end up ! there was and there will be always alternative options.   

Sorry but it seems like you don’t want “the rest of the world” to be your customer. in my country as well the prices nearly doubled!! OUTRAGES! Once my yearly subscription ends (on July) I leave!

My Deezer subscription was increased. Why please?

I'm not sure how to move from $2 to $10, that's so much. I don't think I need the hi-fi because I have been using Deezer for some time now, so I didn't see the need for it.

as one of the first customers I was granted a life-time discounted subscription.. I never failed payments, I just simply enjoyed a promotion that Deezer used to get traction in the market… Well, after a decade, after a misleading communication announcing a +1 Euro increase, I find a much higher charge by checking my bank account.. As response to my initial query, the support agent reminds of the money the promotion made me save over the years… so what?? that’s exactly why I decided to stay so loyal to Deezer. Only option?… Kiss goodbye. Well done Deezer, I give you a couple more years on the market as these policies will make you loose customer to your (bigger) competitors. 

An ex Deezer customer and big fan...now very disappointed.

 

My Deezer subscription was increased. Why please?

I'm not sure how to move from $2 to $10, that's so much. I don't think I need the hi-fi because I have been using Deezer for some time now, so I didn't see the need for it.

please help me.

Userlevel 7
Badge +5

Hey @james Charles I understand, but as I mentioned in a previous comment (marked as best answer), that’s the new price in your country. 
Apologies for the inconvenience.

The comments here from others are quite accurate. I was on a family plan charged at $3 monthly, which is 1,400 Naira here in Nigeria. That’s a huge dollar to naira difference. Now to suddenly increase it by about 6 times the price, $17.99, you can imagine how much more that would cost in my country. That’s 7,500 Naira, It’s outrageous, don’t you guys even consider your customers from other countries. Do you think the world revolves around the American countries alone. I mean what were you guys thinking.

Even if it’s to include a compulsory Hi-Fi, it’s still way too much. You should make it optional like it was, because really not everyone needs hifi, we just wanna listen to good music, that’s all. I for one don’t even need the hifi, I tried it for one month sometime ago, and I didn’t even notice that much difference in the quality, and it consumed my monthly paid data subscription like crazy. So even if I decided to pay for this new deezer family price, I’d also need to increase my monthly data sub because the current one wouldn’t be able to keep up with the rate at which hifi audio quality consumes data. So THANKS BUT NO THANKS.

I have been a loyal customer of deezer for about 3 yrs now, and yes I mean loyal, because I started to use deezer when the price was about $4 (1,800 Naira) for a single premium account. And even though I knew that other services, spotify, apple music, and the likes charged half that price for their services, I still stuck with deezer, and was very pleased when they decreased the price to be equal with their competitors.

But then this, no this I can’t tolerate. The price hike is way too much, and it’s even worse for some other countries, like here in Nigeria. I’d even still be willing to stay if it was only a slight increase in the price, but this, NO. This is so unfair and disappointing really.

Userlevel 1

Got an email today.  High Fidelity etc etc. I was lucky enough to scroll down far enough to see  I’ll be charged an extra  €3,-   monthly. 

are you kidding me!

 

Time to move on. 

Hi @Azubuike Selma prices have increased in your country and the new price for your subscription is USD$10.99
We’ve updated our offering so that all paid subscriptions now have access to HiFi content by default and to ensure the experience is consistent across all markets going forward. We want to provide more value to our subscribers by giving them lossless quality music. In addition, we want to make sure that payouts to the artists you enjoy have increased by the exact same percentage.
Thanks :)

This is way too much for many countries. From 4.99 to 10.99 EUR in Romania is crazy. We are not Germany or UK. Please change this, or you will lose all your customers from countries like mine. 

Reply