Subscription paid but not activated

3 replies
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I just reactivated my subscribtion and the payment went through but I kept getting the same error from the server, after re-installing the app this error is gone but it still says I have free subscription. How long I need to wait until this is fixed?

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SuperschlumpfAnswer

Deezer "Sonos Master" Legend

@Andrea.Lazarevic

Please double check if you use the same email adress/ login data as you used for resubscription. Otherwise reach out for the support team (red dot for live chat) to get help with account issues.
https://support.deezer.com/hc/en-gb/requests/new

[he/him] Deezer is music, but Deezer and Sonos is party !

SuperschlumpfAnswer

Deezer "Sonos Master" Legend

@Andrea.Lazarevic

Please double check if you use the same email adress/ login data as you used for resubscription. Otherwise reach out for the support team (red dot for live chat) to get help with account issues.
https://support.deezer.com/hc/en-gb/requests/new

[he/him] Deezer is music, but Deezer and Sonos is party !