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One Hit Wonder
Liz Sj-Kaomi
One Hit Wonder
December 15, 2024
Answered

refund

  • December 15, 2024
  • 3 replies
  • 104 views

I want a refund. I recently switched to duo . I was using the premium account and upgrade to family when i thought it was duo. Today i finally saw it. I was charged for the premium $13.55 on the 8th, then again charged $22.59 for family on the 11th. why am i not getting any of my money back?. Ive spent $36.14 on deezer in one week. No backpay transactions on my account. 

Best answer by GropplerZorn

Hello ​@Liz Sj-Kaomi 

Let the Deezer Support Team know about your issue and one of the agents should be able to assist you.

Most of us here are fellow deezer subscribers and don’t have access to your account, or the ability to help you.

Best of luck.

3 replies

GropplerZorn
Superuser
GropplerZornAnswer
Superuser
December 15, 2024

Hello ​@Liz Sj-Kaomi 

Let the Deezer Support Team know about your issue and one of the agents should be able to assist you.

Most of us here are fellow deezer subscribers and don’t have access to your account, or the ability to help you.

Best of luck.

Deezer Legend
    One Hit Wonder
    Liz Sj-KaomiAuthor
    One Hit Wonder
    December 15, 2024

    Thank you. I couldnt find the support team link. Ive looked through it twice. It just gave me the community forum link.

      Leonídia.Deezer
      Community Manager
      Leonídia.Deezer
      Community Manager
      December 16, 2024

      Hi ​@Liz Sj-Kaomi, can you please try this link: https://support.deezer.com/hc/requests/new

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