So I was charged twice in November 2023 for somer reason but had no problems with the App or with my Subscription, but in December 2023 I was charged normally but i don't have a Premium subscription even though i was charged for it. Can anybody help because support is not Answering or giving me infos about the problem.
Answered
Payment and subscription issues
Best answer by Nina Nebo
Hi
Maybe you are on Deezer free plan . Check your Deezer subscription status .
Unexpected Charges FAQs in link below
In this FAQ article, we explain why you might see unexpected charges on your account.
https://support.deezer.com/hc/en-gb/articles/115003755085-Unexpected-Charges-FAQs
This topic has been closed for comments - the content may no longer be relevant or up-to-date, so please search for keywords so that you can find a newer post or look below for a direct link
+13- Deezer Legend
- 4643 replies
- Answer
Hi
Maybe you are on Deezer free plan . Check your Deezer subscription status .
Unexpected Charges FAQs in link below
In this FAQ article, we explain why you might see unexpected charges on your account.
https://support.deezer.com/hc/en-gb/articles/115003755085-Unexpected-Charges-FAQs
💜🎧 | One good thing about Music, when it hits you, you feel no pain | 🎶💜
1 person likes this
Thanks for the reply but my payments are being charged of my google play balance and the same account is linked with my Deezer account so their is no way that it is a second account because i only have the one and to get charged twice for one month in between 3 days seem quite weird.
Plus having paid for december an not have the subscription i paid for is also troublesome.
No it is not a gift card in the google play store.
With Balance i mean the amount of money i have in my google play store account which is linked with my deezer account and it has permission to charge my Google play account and the money went off my balance and was definitely charged by deezer but my Profile on Deezer doesn't seem to have registered that a payment for Premium went through so i am stuck as a free user because i am not paying twice for a month.
+6Hi
Big thanks to
As the Community is an open internet forum and we prioritize your safety, we do not request personal data here.
I've already reached out to our payment team, and they're looking into your case.
Once they have updates, my colleague from Customer Support will get in touch with you.
Thanks for your patience! If there's anything else you need, feel free to let me know.
1 person likes this
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.