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Answered

Payment


Hi

My subscription was always paid in local currency by credit card 49 EGP (Egyptian pounds)

This month my card was invoiced $10.99 without my knowledge or acceptence

Please change payment back to our local currency 

Waiting for your reply 

Thanks

Mohamed Samaha

Best answer by musicfanatic815

Back in August they announced prices were increasing; single user monthly cost is now $10.99.

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7 replies

Back in August they announced prices were increasing; single user monthly cost is now $10.99.


me too

what did you do?

were you able to get a refund?


  • Author
  • Runaway Baby
  • 2 replies
  • October 28, 2022

Waiting for deezer reply,

If no reply i will have to cancel my acount


Jaime.Deezer
Community Manager
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  • Community Manager
  • 5148 replies
  • October 30, 2022

@msamaha all users in your country were notified about the price increase by the end of August as @musicfanatic815 mentioned above.
Please contact our Deezer Support Team for further information or to check if you are eligible for a refund in case you decide to not continue with us.
Thanks 


  • Author
  • Runaway Baby
  • 2 replies
  • November 1, 2022

@Jaime. The problem is that the payment changed from our local currency (Egyptian pounds) to USD.

I am not asking for a refund i am asking to pay in Egyptian pounds as i used to pay for the last 2 years


I am very sorry that Deezer decided to implement such a drastic increase in pricing in my area. I used the family plan and my price essentially doubled (90% increase). The individual plan went up 83%. It became one of the most costly subscription of the many that I have in the market, (I live in the Caribbean). It is a shocking change of me and I don’t really understand why Deezer decided to have such a drastic price increase. Because there are other services available in my market which are comparable to Deezer and almost half the price means that I cannot justify continuing my Deezer prescription. I am really disappointed but I had to move to another provider.


Jaime.Deezer
Community Manager
Forum|alt.badge.img+7
  • Community Manager
  • 5148 replies
  • November 2, 2022

I understand @msamaha but I am afraid that won’t be possible at the moment and you’ll need to pay your subscription in USD.
I’ll pass the feedback to our payment team though.
Apologies for the inconvenience