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One Hit Wonder
February 18, 2019
Answered

Not receiving password reset email

  • February 18, 2019
  • 31 replies
  • 2343 views
I have requested a password reset mail from two different mails. I have not received them
    Best answer by Rudi
    Hi there @Belinda Ramiah

    I've sent one to the account linked to the email you used here in the community. Let me know if you haven't received this 😉

    31 replies

    Roadie
    May 31, 2021

    Tried several times to generate PW reset code. No email (6digit code). No, it hasn't gone to spam. Yes, email acc is working fine. Help please.

    Jaime.Deezer
    Community Manager
    Community Manager
    June 2, 2021

    Hi @cesare please contact our Deezer Support Team and one of our agents will be able to help and send you a password reset link.
    Thanks :)

    Roadie
    January 28, 2022

    I have requested a password reset mail from two different mails. I have not received them

    hi me too, i didn’t receive a mail. please fix this! thanks

     

    Roadie
    January 28, 2022

    Hi @TELLL I’ve just sent you a password recovery link to your email. Please let me know if it works. :relaxed:

    hello jaime, please help me too. i can’t receive emails

     

    Jaime.Deezer
    Community Manager
    Community Manager
    January 28, 2022

    Hey @sudfhoisa best thing you can do is to contact our Deezer Support Team and one of our agents will be happy to assist you and sort the problem.
    Thanks :)

    Roadie
    January 17, 2023

    Hi, I want to login from my PC but they send me a code to my address but they are messing the dot after gmail, like this @gmailcom and I never get the code.

     

    Roadie
    January 18, 2023

    Hi

    Not receiving pw resetting email, I have tried several times

    Roadie
    July 3, 2023

    Same thing here, please send password reset email

     

    Thanks,

     

    Ivan

    Leonídia.Deezer
    Community Manager
    Community Manager
    July 4, 2023

    Hi @Camilo Tobar @Juso @Ivan.Sučić, I've sent one to the account linked to the email you used here in the community. Let me know if you haven't received this 

    Roadie
    May 27, 2025

    I do have the samme problem, I do not recieve any mail then i try to get a new password, and can’t even not make a subscribtion.