Skip to main content
One Hit Wonder
February 18, 2019
Answered

Not receiving password reset email

  • February 18, 2019
  • 31 replies
  • 2343 views
I have requested a password reset mail from two different mails. I have not received them
    Best answer by Rudi
    Hi there @Belinda Ramiah

    I've sent one to the account linked to the email you used here in the community. Let me know if you haven't received this 😉

    31 replies

    Noam Asulin
    Superuser
    Bezi since 2017
    September 1, 2020

    Have you checked your spam folder ? 

    (He/Him) .Please be aware I'm not Deezer employee. I'm a proud Musicholic !
    Rockstar
    September 2, 2020

    Hello @Raphael360, if you still haven’t received that email, please get in touch with our customer support team so that they provide you with some help.

    https://www.deezer.com/en/profile/3421485864
    Roadie
    November 23, 2020

    I’ve been trying to reset my password for a couple of weeks because someone is using my account but I can't because I didn't receive any code in my email. please try to resolve this

    Jaime.Deezer
    Community Manager
    Community Manager
    November 24, 2020

    Hi @TELLL I’ve just sent you a password recovery link to your email. Please let me know if it works. :relaxed:

    Roadie
    November 28, 2020

     

    Hi @TELLL I’ve just sent you a password recovery link to your email. Please let me know if it works. :relaxed:

     

    Thank you but didn't receive any email on my gmail account dumbelldeezer34@gmail.com. I don't know what to do anymore, they're kicking me out of my own account.

    Jaime.Deezer
    Community Manager
    Community Manager
    November 29, 2020

    @TELLL I Just sent a new link. Please let me know if you receive it.
    Thanks

    Roadie
    December 26, 2020

    Hello there i am having the same issue someone is using my account and i want to change my password but i dont receive the email

     

    please help

    Jaime.Deezer
    Community Manager
    Community Manager
    December 27, 2020

    Hi @STOP USING MY ACCOUNT I have killed session in all devices where the account could be open and I sent you a password request link to your email. Please click on the link and enter a new password.
    If the problem persists, do not hesitate to contact me again.:relaxed:

    Roadie
    April 19, 2021

    I was logged out of my Deezer app, tried logging back in and the password was said to be incorrect. I requested a password reset and I have not received the reset email. Please help.

    Roadie
    April 19, 2021

    I was logged out of my Deezer app, tried logging back in and the password was said to be incorrect. I requested a password reset and I have not received the reset email. Please help.

    Cancel my previous request: I've finally been able to reset my password.