Not receiving password reset email

Hi! I have the same problem. Already used two different emails and nothing 😞

Hi @Diana Oliva

I've done the same for you - unlinked social media and sent password reset email to the email you used here in the community.

Not receiving my password reset email. Please resolve this issue

Hello,
Isubscribe to deezer and have the same issue. On desktop i subscribed with gmail but cannot sign in with gmail account on android app. So i asked a reset mail so i can sign in on anroid app with mail and password but i didnt receive it. I tried to link to a fb account so i can sign in on android app but the fb linking is not working.
I paid for 3 month and i am stuck outside. I am very surprised of such a poor experience since the beginning of the process. Please do something to fix it or let me know at leat how i can ask a reimbursal.
Thanks

Hey there @mg three

Sorry you're experiencing that. We've had a small problem with the reset emails. I've tried to send you one now, please have a look and if you haven't got it, contact our support team here.

Am also having the same issue, i have tried multiple times to unlink my facebook and to request a reset password but its not working.

@Rudi
Am also having the same issue, i have tried multiple times to unlink my facebook and to request a reset password so i will be able to share my deezer Family package with my family but am not receiving any mail, please help

Hi there @Hussam A.zakaria

I've unlinked your Facebook account and have sent you a password reset email. If you haven't received it, please contact our support team here for further help 😉