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My Deezer account is being used by someone else

T
Rank
Userlevel 1

Hello, I keep finding music saved to my favourites and playlists that I have not set up or even listened to and also saying someone is listening the same time as I'm using my account. I have tried resetting my password, logging in and out and still having these issues??

337 replies

A

@Jaime. I have just done it. Thank you.

J
Rank

I don’t have this problem, but it’s making me reconsider signing up for Deezer as it may be only a matter of time before it happens to me. Since this has been going on for quite a while now, you must have some idea why. Care to share your findings with the community?

I

Hi @Pierre.Poirier I have killed session in all devices where the account could be open and I sent you a password request link to your email. I know you already reset tour password. However, in order for this to help please click on the link and enter a new password one more time.
That should fix the problem :relaxed:

Hello. I have the same trouble. Can you help me?

A

Same problem here : No other devices appears connected and still someone is keeping listening to music and adding it to my favorite !
I have already changed my password for deezer and my email account used to connect. Don’t know what to do anymore.

This has been more than 2 years of people complaining about no feature to disconnect all devices from the account… maybe might be time to start thinking of it, don’t you think ?

I am really starting to think of deleting my account.

M

As someone already said:

“Hi, I have the same problem of with someone else listening on my personal account. I already have changed my password and disconnected all devices linked. Can you help me? Thanks.”

Deleted all connected devices, changed password, unlinked fb account and linked google, nothing helped. Thanks.

Jaime.
Rank
Userlevel 7
Badge +7

Hi @i_Helen_i I have done the same maintenance in your account I did with other users with the same issue. Please check your email and click on the password reset link I sent you. Create a new password for your account and login again. 
That should help.
Thanks :)

J

Mine keeps telling me another account is using it and only one at a time can but then I check devices and it’s only one linked. 

R

I’ve started getting the “hmm...someone else must be listening” error today.  Is there really someone else listening as I only see one device linked to the account and don’t play off of anything other than my iPad.  

  1. How do I find out if someone has really hacked into my account?
  2. if not, then what’s causing this and what is the fix?
A
Rank

Hello ,

 

Good Day,  i would like to know if this suddenly pausing in my account while im playing is a bug or there is actually using my account. i try to check if there is something like all history of my browser and phone logins. Is using VPN can also cause issues or my account was compromised?

 

I also change my password recently and try to fix the issue but its still there.

Can you help please,

Thanks,

 

G

Hi!

Same problem for me!

And I see some tracks that I never listened in my history… I changed my password and updated the apps on my phone, but still the same! That’s make me crazy!

R

Same issue for me.  Is there any way to contact support?  I updated my password on Deezer and the associated email account.  So far the issue isn’t back yet.  Cautiously optimistic.

A

Same here ,

i also got the same issue , and Songs in my Playlist I have Never heard 

I also changed password to a strong provided by iOS and still somebody seems to use my account

i now also changed email. But this is ridiculous!!

seems Deezer has a big security issue

 

ill better switch wo Apple Music or Spotify 

 

A

Same issue for me.  Is there any way to contact support?  I updated my password on Deezer and the associated email account.  So far the issue isn’t back yet.  Cautiously optimistic.

I also am wondering how to get support from deezer

 

A

I got exactly the same problem. It’s clearly impossible to listen some music as it stops every minute …

i try to do what you said: 

  • check my devices and I have only my phone connected 
  • and chose a new password.

the problem is still here …. 

can you help me fix that one ? 
many thanks 

Jaime.
Rank
Userlevel 7
Badge +7

Hi @Rcoburn I am sorry to hear that you are experiencing problems with your account.
I have closed session in all devices where the app could have been opened and also sent you a password reset link via email. Please click on that link, reset your password and login again.
That should work.
Apologies for the inconvenience

Jaime.
Rank
Userlevel 7
Badge +7

Hey @aitutaki0815 @Guy-zmo @Ayanix Otida 
I have killed session in all devices where your account could be open and I sent you a password request link to your email. Please click on the link and enter a new password.
That should help to fix the problem.
Thanks :)

Jaime.
Rank
Userlevel 7
Badge +7

Hey @aurelink @JasminSophia 
I have killed session in all devices where the account could be open and I sent you a password request link to your email. Please click on the link and enter a new password.
That should fix the problem.
Apologies for the inconvenience:nerd:

T

I have the same issue as many others have reported. This is really worrying and Deezer should improve the security options for users. 

I have already changed my password, but it is still happening. Please logout all other sessions on my account that could be active somewhere.

Thanks.

V
Rank

Same with me, someone has been using my account but I don't know who. On my recently played list, there are these songs that I've never listen to. I've reset my password but it keeps on happening.

If you could logout from all devices or try and fix the problem  that would be great.

Thanks

A
Rank

Hello @Jaime. 

It seems that you can help me…

I have the same issue that all previous message, another persorn is using my sesion.

I changed my pasword, disconnect all devices, but the problem is still present, could you please help me ? 

 

Thanks in advance for your help !

 

A

@Jaime. thanks

I hope this will fix this.

I reseted password already in advance and changed email account.

Now I have tons of weird Music in my “just heard” or recently played” list, and also recommendations for me are way from my style of music and I can not use this feature.

Question:

How can I reset and delete my “recently played/just heard” songs without deleting my other really created playlists? there is no option to do so, as with my own created playlists which I am allowed to delete

also: how can I reset my “suggested” music and begin from start again?

W

Hi I seem to have exactly the same problem. I have removed the only other device I knew was connected to my account and reset my password, but I still get Hmmm Someone else must be listening. Can you help? 

 

B

Hello. I'm having the same issue. I just rest my password and it's still happening and it says I only have one device connected. Any help would be greatly appreciated

Jaime.
Rank
Userlevel 7
Badge +7

@aitutaki0815 I am afraid you can’t delete your recently played (rather than ban them if they play in your flow) neither reset your suggested music.

Our developers confirmed this isn't planned for at the moment. If this changes in the future, we'll be updating this topic in the community.

At the moment, it's better to polish the feature with more input: more favourites, more tracks 'not recommended', etc.

Thank you for your support and understanding

D

Hi, I think that I'm facing the same problem as Pierre. Could please someone of deeZer verify it for me?

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