My Deezer account is being used by someone else

I’m getting this message second time. Seems like someone is trying to use my account. What to do?

@Lucychant I am sorry about that. I have closed session in all devices where the account could be open and I sent you a password request link to your email. Please click on the link and enter a new password.
if the problem persists, please let me know.
Thanks :)

My account is being used in another device.I’ve already reset my password but the problem persists

I have been having this exact same issue for the past few days. I changed my password today but the issue still persists :( 

Hi @Jaime. I have the exact same problem than Cesar Marshal. It's shutting my music down, I've changed my password but there is still someone using my account. Could you help?? 

Good day. I am using the Deezer 4.32.20 version, and from what I can see this issue has been going on now for a couple of years. 

Every time reseting users accounts is not the source of this problem. I have a very good anti virus, and I do adhere to the recommended security policies. I do not link my social accounts to my apps, neither is my passwords the same.

This is really REALLY frustrating. I have logged a call this morning, and the response was change my password, which i did a few weeks ago.

But just to entertain you guys I still changed my password.

I just have 1 question, if I have Deezer installed on 2 devices, why is it that only 1 device is listed on my profile?

I tried to logon with my mobile number in order to post this, and it didnt allow me, because the verification process isn’t working. 

Why does does this have to be so painful to have a Deezer subscription? Maybe I need to check out alternatives.

Hi @Cesar Mantilla The problem has been fixed.

I have closed session in all devices where the account could be open and I sent you a password request link to your email. Please click on the link and enter a new password.
If the problem persists, please let us know.
Thanks :)

Hey @JoshuaSXM I just did the same maintenance I did to the other user’s account. Please click on the link I sent to your email, reset the password and log in again.
That should fix the problem.
Thanks 

Hi @Mel33 sure I can help as we can close all sessions from here, which I did. Now, please follow the link I sent you via email to reset your password. After doing that Login again with your new password.
That should help to fin the problem.
Thanks :)

The sam Ething happens to me. I even see not my devices. I already reset the password and issue appears again. This is serious security breach. Please help. Thanks

Hi @drp1112 I completely understand your frustration and I will pass your feedback to our developers.
What I can do from here which will help is to close session in any device where your account is opened. For that to work, and as painful as it sounds, I also need you to reset your password one more time clicking on the link I just sent to your email.
You should not have problems after that.
Regarding the linked devices, I have unlinked all devices from the account for a fresh start… Keep in mind that only mobiles devices will count as connected devices.
Thanks :)
 

Hi @Nikola Rajovic apologies for that. I have done the same maintenance than other users. I sent you a password reset link via email. Please click on that link, proceed to change your password and login again with the new password.
Let me know if that helps 

Hello!

Today I run into the “Why has the music stopped?” pop-up every 1-3 minutes, saying that my account is being used on another device.

I shut off my laptop and my phone (only devices with deezer connected), unlinked my phone from the authorized devices in the settings, changed password, unlinked google login, and changed the password again.

Additionally, I cleared both the Cache and the cookies on the browser (opera). The pop-up was still pop-upping, so I disconnected deezer from the browser and downloaded the desktop app.

This problem is still unsolved.

How shall I proceed?

Thanks!

Apparently everything is working fine now. Must have been a temporary glitch.

hi @tianaiguana apologies for the delay.
I have killed session in all devices where the account could be open and I sent you a password request link to your email. Please click on the link and enter a new password.

If the problem persists, do not hesitate to contact me again.

Hi @Frato I am glad to hear that. Please let me know if this happens again 

Im having the same problem keeps saying  my account is in listening mode because its being used on another device even though thats not possible

Hi @scott5507 I have done some maintenance in your account and also sent you a password reset link via email. Please click on the link, proceed to change your password and login again.
That should fix the problem :)

Hi I seem to be having this same problem! Can you help me as well?

My account has also been hacked it says its being used on another device and keeps kicking me out! I had load of music saved that was not mine so I removed it all!... 

I have changed my password but that has not helped! 

Please help me 

Hi @zach_funk13 @Kayleighstroud I am sorry to hear that. I’ve made some adjustments in your account and also sent you a password reset link via email. Please click on that link and proceed to reset your password and login again with the new password.
That should help to fix the problem.
Thanks :)

Thank you, I have already been in contact with some one via Facebook and already changed my password

Hey @AkkermanRJ I’ve done some maintenance in your account and also sent you a password reset link via email. Please click on that link, proceed to change your password and then login again to your account.
That should help to fix the problem :)

Im also having the same issue, my music keeps stopping because of someone else. Can all the devices get unlinked from my account? And change my password?