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My Deezer account is being used by someone else

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339 replies

Rudi
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Userlevel 7
Badge +7
Hi @scuzzy

Thank you for your patience and feedback. I've replied to you on another topic. Please let me know if it helped.
Jaime.Deezer
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Userlevel 7
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@StubbinsAmy please contact our Deezer Support Team and explain to one of our agents that you are not receiving the password reset link as they can paste it manually and make sure you receive it.
Apologies for the inconvenience.
Thanks :)

J
Rank
This relates to my previous post here.

@Rudi marked it as answered but it's not solved and has been further ignored.
Jaime.Deezer
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Userlevel 7
Badge +7

Hola @NACHN @Ana Buriche @Isagelib @Ludmilla Salles I am sorry to hear about your problem.
I have killed session in all devices where the account could be open and I sent you a password request link to your email. Please click on the link and enter a new password.

If the problem persists, do not hesitate to contact me again.:nerd:

H
Rank

Hey guys! Whassup?

I got the same issue. 

I already resume from the site player, disconnected Google and Facebook accounts, disconnected apps, erased my favorites songs, changed my password and uninstalled the app from my phone and, even this way, it keeps warning that it is “curently being used on another device or page. Even if asks to resume, it keeps warning that messege and stopping my music. 

Jaime.Deezer
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Userlevel 7
Badge +7

hi @szyman42 I am sorry to hear that.
I have closed session in all devices where the account could be open and I sent you a password request link to your email. Please click on the link and enter a new password.
Let me know how it goes:relaxed:

H
Userlevel 7
Badge +6

It's solved. Thank you for your attention, Jaime.

Thank you for listening your music on Deezer!

May we help you with anything else now?

S
Rank

Hi

 

i have got the same problem. Keep being kicked out saying someone else is using my account but device isn’t listed in the settings. Also a lot of music in searches that I have not searched for. I have tried to reset my password but the email didn’t go through to me to do it which I have tried a couple of times. Can someone help please?

C
Rank

Hello, 

 

i’ve had the same problem since 2 months. 
I’ve already change the way I connect theough the app with my Apple account and it’s still not working. 
 

could you help me please? 
 

Chloé

P

The number of people facing the same hacking issue is, in lack of a better word, unsettling.

but what I dont get is... if I change my password, how can the hacker still access my account? their session does not immediately end? they are still able to connect with the old password even though its no longer valid?

Jaime.Deezer
Rank
Userlevel 7
Badge +7

Hello @Coco1992 @StubbinsAmy I am sorry to hear that.

I have closed session in all devices where the account could be open and also sent you a password request link to your email. Please click on the link and enter a new password.

If the problem persists after that, just let me know and we can take it from there.
Thanks :nerd:

S
Rank

Hi Jaime

thank you for getting back to me. I don’t seem to have received an email with the password link. This is what happened when I tried to reset it myself x

Rudi
Rank
Userlevel 7
Badge +7
Hi there @Guilherme Lupino

I've replied to you in a couple of topics. We're working on fixing the issue but please do keep me updated. Send a private message if needs be, and thank you for your patience.
Jaime.Deezer
Rank
Userlevel 7
Badge +7

Hi @Miguel Miranda I am sorry to hear that happened with your favourites.
I have killed session in all devices where the account could be open and I sent you a password request link to your email. Please click on the link and enter a new password.

If the problem persists, do not hesitate to contact me again. :nerd:

G
Rank
there is someone using my credentials and the device isn’t being shown into the connected devices, such a security flaw

could you please fix this ASAP????
Jaime.Deezer
Rank
Userlevel 7
Badge +7

Hi @stefan zifcak I have killed session in all devices where the account could be opened and I sent you a password request link to your email. Please click on the link and enter a new password. Then login again.
That should fix the problem :nerd:

Jaime.Deezer
Rank
Userlevel 7
Badge +7

Hi @Pajohib I am sorry to hear that. I have done some adjustments in your account and sent you a password reset link to your email. Please click on the link, change your password and login again.
If the problem persists after that just let me know.:nerd:

S
Rank

HELLO

There is some bug on my account.

My music stop playing every few seconds with note that my account is active on another device at the same time.

I always click continue, witch should stop streaming music from other device, but it is not working and in 10 sec it stops again.

 

I tried to check all my pc + I have changed my password.

 

Still it is not working.

 

can you please check what is going on?

 

Thank you in advance.

 

Kind regards

 

Stefan  

 

M
I am having same issue here, i've already unlinked the device, unistall deezer, changed the passaword, reinstalled deezer(in this order) and the problem persists. What should I do to use my premium account properly???
D

Hi, I have the same problem of with someone else listening on my personal account. I already have changed my password and disconnected all devices linked. Can you help me? Thanks.

P

some smart alek is adding albums and songs to my library despite having changed my password. please help immediately!

P

hi, I have changed my password too many times to count, and my music is still being interrupted with this message:

 


 Your Deezer account is currently in listening
 mode on another device.
 Your Deezer account is strictly personal and
 may not be used to play music on another
 device at the same time.

 

please help!

thanks

Yula
Rank
Userlevel 7
Badge +10

Hey there @Vakuchie, if changing password did not help, then please contact our Support here! 

Thanks 

(She/her) add your pronouns to your signature!
Rudi
Rank
Userlevel 7
Badge +7
Hi there @Miltão

Sorry that's happened. It could've been something on our side. Let me know if it happens again!
G
Rank
I changed the password myself (because Deezer were too slow to help) and cancelled my subscription and later renewed it and that seemed to work. However now I am having the same issue as before and I am exasperated with it. As I am the only one in my house with Deezer on 3 devices I do not accept your explanation as I have not made any changes to the way I listen to Deezer.

This needs to be sorted and also a refund for a month as I have not received what I have paid for now.

Please advise!

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